22 of 22 Permanent Journey Map Jobs in the South East

within multiple or complex services or fast-moving transformation programmes Developing low to high-fidelity prototypes using the GOV.UK prototyping toolkit Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Champion accessibility and inclusion, making sure that designs meet accessibility, legal and security requirements Coaching and mentoring More ❯

at a global scale. What you'll be doing: Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across More ❯

to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design More ❯

products What you’ll do: Responsibilities Lead end-to-end product design across our core platform and digital products Conduct UX research: interviews, journey mapping, usability testing Create low-fi wireframes and high-fidelity designs using Figma Scale and maintain our design system to support fast-moving dev More ❯

design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. · Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc) · Experience across large, diverse organisations ✳️ This is a fixed-term, salaried role paying £66,000 - 80,000 + benefits (location dependent More ❯

Comfort in collaborating with stakeholders to conceptualize and produce high-quality, detailed deliverables, including mock-ups, wireframes, prototypes, user stories, journeys, personas, and journey mapping. • Proficiency with tools such as Adobe Creative Cloud, InVision, Sketch, Axure, and prototyping tools. The Package: • £75,000 – 90,000 • Pension scheme • Company More ❯

Confluence Deep understanding and experience with multiple design systems implemented in React and/or Angular Deep experience with requirements gathering, end-to-journey mapping, facilitating design sprints, conducting competitive analysis, and leading rapid conceptualization and prototyping Be prepared to present and show examples of relevant work Flexera More ❯

of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping … strategy for the new digital platform, aligned with business goals and customer needs. This includes mapping out the desired end-to-end customer journey and identifying key service touchpoints. Oversee and contribute to comprehensive user research activities, including user interviews, surveys, usability testing, and data analysis, to deeply … understand customer behaviours, needs, and pain points across all business units and across the entire service journey. Lead the creation of detailed customer journey maps that visualize the end-to-end experience, identifying key touchpoints, pain points, and opportunities for improvement across digital and potentially offline channels. Drive More ❯

in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journey mapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and More ❯

goals and objectives are well understood. Create suggestions for operational improvement of our software aligned to feedback and insights. Understand and create customer journey maps acting as the primary contact between the stakeholder and the various teams. Draw up comprehensive backlogs with agreed MVP delivery vs subsequent backlog More ❯

communication skills. Ability to deliver effective training using established frameworks. Excellent collaboration skills for working with cross-functional teams. Strong process and customer journey mapping skills. Effective written and verbal communication, tailored to audiences. Innovative mindset for developing diverse learning offerings. Qualifications ITIL Foundation v3/v4 (preferred More ❯

using disciplines and frameworks. Excellent collaboration skills, with the ability to work effectively with cross-functional teams. Excellent perceptiveness with process and customer journey mapping. Excellent written and verbal communication skills with the ability to effectively tailor communication to target audiences. Innovative thinking to provide multiple learning offerings. More ❯

Own and grow client relationships with some of the biggest eCommerce/retailers in the world Plan and deliver CRM strategy and customer journey mapping Oversee a professional services team including - CRM Managers, Campaign Managers and ESP professionals Requirements Customer success or agency experience focused on CRM/ More ❯

treating data as a core product offering. Translate merchant needs into high-impact analytics features by conducting in-depth research , user interviews, and journey mapping. Build a B2B dashboard experience that is intuitive, powerful, and built on trusted, reliable data . Partner closely with data engineering and data More ❯

data to inform decisions — build dashboards, lead reporting, and track key CRM performance metrics. Implement and optimise lead scoring, lifecycle nurture workflows and journey mapping. Support sales enablement through CRM insights, aligning closely with leadership and the revenue team. Act as the go-to HubSpot expert — the CRM More ❯

addition to Project, Change, and Product Management services Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … content design community in HMRC and across government. Person specification As a Content Designer, you will: line manage, support and mentor Junior Content Designers. map user journeys and processes. use best practice, data and research to design and iterate usable and accessible content. feed into content strategies for portfolios … feedback on work. demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines. experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. an ability to use metrics and user feedback to More ❯

offerings, developing the existing services in line with current industry trends and customer needs. Oversee strategy work for customers across experience optimisation, customer journey mapping, website design and build, research analysis and insights Scope, design, and implement new processes within and involving your department, collaborating closely with the … relevant experience Have an excellent grasp of the principles of UX design and/or human cognitive principles Have solid experience on User journey mapping, Information Architecture, user research, creative web design and development, and performance marketing Be commercially driven and experienced in negotiating commercial agreements Have excellent More ❯

offerings, developing the existing services in line with current industry trends and customer needs. Oversee strategy work for customers across experience optimisation, customer journey mapping, website design and build, research analysis and insights Scope, design, and implement new processes within and involving your department, collaborating closely with the … relevant experience Have an excellent grasp of the principles of UX design and/or human cognitive principles Have solid experience on User journey mapping, Information Architecture, user research, creative web design and development, and performance marketing Be commercially driven and experienced in negotiating commercial agreements Have excellent More ❯

responsibilities: Lead current vs. future state analysis, identifying inefficiencies, risks and improvement opportunities in finance processes Gather business requirements through workshops, interviews and research Map and analyse finance workflows, translating them into ERP/tech specifications Work closely with PMO and IT teams to ensure effective implementation and testing … of solutions Support change management, training, and stakeholder engagement across the business Use journey mapping and KPI tracking to measure impact of improvements Maintain high-quality documentation throughout the lifecycle of each initiative You'll bring: 3+ years' experience in a Finance-focused Business Analyst role Strong working More ❯

provides consulting support to help clients protect and increase their margins, optimise their operational performance and improve productivity. We work closely with clients to map their vision, define the programme to achieve it and deliver the programme successfully, using a blend of Valcon’s consulting, data and technology expertise. … capabilities. Application of relevant tools and techniques: Business architecture, capability mapping, organisation sizing, governance, role design, development of business cases, requirements gathering, customer journey mapping, process mapping, agile methodologies and lean techniques. We offer you: The opportunity to work in a diverse and international environment with an informal More ❯

content, and customer success teams. Nobody can do everything but here’s a few related things we’re interested in: ➕ Conversion rate optimisation & journey mapping – Experience in optimising digital journeys to improve conversion rates. ➕ CMS & landing page management – Experience using WordPress (Elementor) for landing page creation and optimisation. … present** Salary: up to £70,000 + bonus + equity (dependent on experience) Additional Information: 🚀 Play a meaningful role in a startup’s journey from Series A to Series B and beyond. 📈 Equity in the business – own a part of Xapien’s success. 🏥 Private health insurance to keep More ❯

Manager expert to join their London team. In this role, you’ll develop and execute go-to-channel (GTC) strategies, optimise the customer journey, and drive performance across sales channels. You'll also play a key role in aligning global and regional sales plans, shaping product readiness, and … You Bring: 8+ years’ experience in sales strategy, category management, or digital product marketing. Strong analytical mindset with experience in customer research and journey mapping. Skilled in Google Suite (Sheets, Slides) and data storytelling. Excellent communication and stakeholder management abilities. Comfortable working cross-functionally in fast-paced, high More ❯