15 of 15 Permanent Remedy Jobs in the South East

SCCM, and related enterprise tools. Familiarity with hardware components and troubleshooting physical device issues. Experience using ticketing systems such as ServiceNow, Jira, or BMC Remedy for incident management. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to perform detailed analysis using ...

best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy/Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant ...

/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ...

domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably ...

scalability, resilience, and automation. Key Skills & Competencies Strong experience in Telecom Assurance domain and ITSM transformation programmes. Expertise in ITSM platforms like Helix, Remedy and must have worked on the ITSM transformation programs. In-depth knowledge of Telecom OSS architecture and design mandatory. Familiarity with ITIL and enterprise architecture ...

operational situations. If you also have the following, we’re especially interested in talking to you: Background or knowledge of MEICA engineering. Experience using Remedy and SiteTracker. ...

operational situations. If you also have the following, we’re especially interested in talking to you: Background or knowledge of MEICA engineering. Experience using Remedy and SiteTracker. If you put customers at the core, take pride in decisive action, and want to shape a safer, more resilient operation ...

Comfortable working across remote, cross-functional teams. If you also have the following, we’re especially interested in talking to you: Experience with BMC Remedy, Site Tracker, or similar tools. ITIL awareness or certification. If you put customers at the core, build trust through action, and want to drive ...

point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software ...

under pressure and drive accountability • Confidence working with suppliers and cross‐functional teams • Understanding of mobile telecoms or infrastructure environments Bonus experience • Familiarity with Remedy, SiteTracker, or similar tools • ITIL awareness or certification If you’re tenacious, collaborative, and motivated by restoring service when it counts, this role offers ...

utilising current copper, fibre, and patch paneling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLAs). Support governance activities by addressing ...

Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations. This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients. Requirement … executing Program governance forums. Ownership of budget. Key Responsibilities: Program Leadership & Delivery: Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain. Define program scope, technical architecture alignment, timelines, and success metrics. Technical Oversight: Collaborate with solution architects and engineering teams ...

Title: E2E Program Manager ( ITSM CMDB Remedy/Helix ) Location: Reading- 3 days Onsite … Type: 12 Month Fixed Term Job Summary: Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations. This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation ...

Site Access Service Desk Analyst Remove barriers. Enable delivery. Keep the network moving. The Site Access Service Desk Analyst sits at the heart of MBNL’s Operational Services organisation, playing a vital role in improving ...

Title: E2E Program Manager ( ITSM CMDB Remedy/Helix ) Location: Reading- 3 days Onsite … Type: 12 Month Fixed Term Job Summary: Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations click apply for full job details ...