1 to 25 of 46 Permanent Service Design Jobs in the South East

Service Design Consultant Department: Technical Operations Employment Type: Permanent Location: Multiple Locations Compensation: £50,000/year Description Service Design Consultant Location: Hybrid, from our Shoreham, Exeter, Birmingham or Manchester offices Salary: Up to £50,000 Introduction Focus Group is a £300m-revenue, 1,500-person … sized enterprise) customers. As we continue to expand our portfolio and make strategic acquisitions, we’re committed to setting new industry standards in managed service excellence and redefining what world‐class technical support means. As Service Design Consultant, you’ll support our Service Design Architect ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description We are looking for an experienced Senior Service Designer to work within a multidisciplinary team delivering complex digital services for a UK public sector client. You will lead service design activity across the service lifecycle, working from Discovery and Alpha through Beta and Live , depending on the assignment. You will help teams understand complex service landscapes, identify user and organisational needs, and design coherent end-to-end services across digital and non-digital channels. Working alongside ...

Service Designer GDS Service Design/User Research/Prototyping/Accessibility/GDS Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow £70,000 - £75,000 DOE + Training and Benefits Do you want your … work to change how people experience public services across the UK? This Service Designer role puts you at the heart of government digital delivery, from evaluating live services to shaping what gets built next. You'll join a growing Experience Design team within a large global technology consultancy ...

Service Management Architect - London - Hybrid Working Service Management Architect with excellent experience in service architecture, service design, and service transition is required by a leading law firm in central London. If you have experience in ITIL and TOGAF then this would be a bonus … essential This Service Management Architect role is a brand new position, to work in an immature architecture environment and bring it to the level needed. You will have huge scope in this role, so a great time to join. This role will start off as operational governance and progress ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Architects for a contract opportunity working across both legacy and new technologies as part of a live system transitioned programme. This role would suit … skilled service architect with excellent interpersonal skills who has owned service design for complex or high value deliveries into live service and is looking to develop further across operating model design and secure programme delivery. The Role You will be involved in: Owning and being ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer … leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will you be doing? Lead ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

considering We’re excited to announce that we have a brand new office in Hove and we're looking for experienced Service Designers to start this new chapter with us. As a Service Designer, you will drive the design of complex, user-centred services for our prestigious … public sector client. This role will help create the conditions for teams to adopt and embed user-centred, iterative design approaches within a complex enterprise technology environment. You will also have the opportunity to work for other clients in government and the private sector. You will contribute ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

role: acts as the critical gatekeeper between software development and live production. This role ensures that when a project team builds a new digital service or makes a major upgrade, it doesn't break existing infrastructure and is actually supportable on day one. The core purpose is to translate … acts as the critical gatekeeper between software development and live production. This role ensures that when a project team builds a new digital service or makes a major upgrade, it doesn't break existing infrastructure and is actually supportable on day one. The core purpose is to translate high ...

Senior Product Designer Brighton, UK Product Design, UX Design, UI design, Service Design, Artificial Intelligence Last updated October 27, 2026 Conversations start at £65k p.a. Senior role, DOE. This is a hybrid role (Tuesdays & Fridays in the Brighton office). Applicants must be located … Product Designer to join ASquared. When we say senior, we mean someone with the experience, craft and judgement to take ownership of difficult product & design problems and move them forward. You’ll be comfortable with ambiguity, strategic by nature, confident with clients and able to make excellent, informed decisions ...

HIRING: SENIOR SERVICE DESIGNER - SC CLEARED London | Manchester | Glasgow | Bristol Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … deliverables are aligned with contractual obligations, operational needs, Technical Authority expectations and assurance and acceptance requirements. Working across Technical Change, OSS, TTS, Reporting and service transition, the postholder will provide the link between TfL SMEs, operational teams, architects, service designers and delivery teams. Key Responsibilities Identify, analyse, document ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

Focus Group is hiring a Service Design Consultant to support Service Design Architects, Service Management and Pre‐sales in delivering standard and bespoke managed services. You will help bring designs to life, build co‐managed versions and assist their move into live operation. The role … blends pre‐sales scoping and tender work with hands-on design and handover, in a hybrid setup across multiple offices. Travel to customer sites may be required. #J-18808-Ljbffr ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description As a Senior Interaction Designer, you will design how users interact with digital services—defining flows, behaviours, and interface patterns that enable intuitive, accessible experiences. Working as part of multidisciplinary teams … will translate user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards. You will play a key role in bridging design and engineering—ensuring that interactions are not only well designed, but also technically feasible ...

members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets … ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner works with SMEs, Technology, Design and Operations teams to understand requirements, challenge assumptions and translate business needs into delivery-ready solutions. Strong technical knowledge and confidence working with delivery teams ...

work as part of a product trio (with Product Manager and Business Product Owner) to design new digital platforms, services and solutions and to improve existing ones Own design workstreams from discovery through delivery and optimisation Collaborate with Product Managers, Business Product Owners and Technology to understand customer … problems, define opportunities and design and test effective solutions that balance user needs, business goals and technical constraints Maintain, manage and improve the ELT Design System Measure and report on the impact of delivered product features We operate a hybrid working policy that requires a minimum ...

will work with User Researchers and Frontend Developers, designing in the browser, to deliver highly user-focused and successful services. You will produce design concepts for digital services, often working to very tight deadlines, and work with Frontend Developers to implement those concepts. As an Interaction Designer you will … Work within agile delivery teams to produce and implement high-quality design concepts for digital services. Work with User Researchers to ensure all output, internal and external, is well designed and user focused. Design and deliver consistent, user focused communication material. Partner with colleagues to ensure a consistent ...

already have all the answers, please don't apply for this role. We're looking for a Lead User Researcher to join our Design and Research team – who asks questions of us, our processes, and our clients. The key is someone who can ask the right questions … impact. You'll work closely with our clients in user-focused engagements and support us in developing long-term relationships. Who we are Our design team is a collaborative mix of service designers, researchers, UX and UI designers, working shoulder-to-shoulder with engineers, delivery managers ...

Tektora are seeking a DV Cleared Service Architect on a contract basis to work across legacy and new technologies within a live transitioned programme. The role is on-site in Hampshire/Basingstoke, 5 days a week, with UK Sole National DV clearance required and a focus on secure … programme delivery. You will own end-to-end service designs, drive operating model changes, and collaborate in a multi-skilled agile team spanning security, service and management. #J-18808-Ljbffr ...

needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team … experience of a wide range of qualitative and quantitative user research methods. Communicate and evangelise user needs to the team and wider stakeholders. Plan, design and conduct user research across all stages of the product and service lifecycle. Work with team members to design and facilitate workshops ...

shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services. You'll join a growing Experience Design team within a large global technology consultancy. … designers, developers and fellow researchers to plan high-impact research Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically What You'll Bring Proven GDS experience, with demonstrable ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...