1 of 1 Permanent Systems Support Analyst Jobs in the South East

Our leading law firm client is seeking an Application Support Analyst to support the firm’s Compliance Systems within the Compliance Department. This role will focus on the day-to-day administration, maintenance, and troubleshooting of several business-critical applications, ensuring their stability and performance. The position also involves supporting the Compliance team … in compiling reports, analysing data, and improving operational processes. Key Responsibilities Provide 2nd line support for Compliance applications Manage and resolve incidents and service requests via ServiceNow or equivalent ITSM platforms. Monitor system performance, troubleshoot issues, and coordinate with internal teams to ensure system reliability. Maintain system configurations — including user access, permissions, and reference data. Liaise with third … skills. Highly organised, detail-oriented, and confident in maintaining technical documentation. Experience managing vendor relationships and escalating technical issues externally. Familiarity with Intapp Intake and Conflicts or comparable workflow systems (e.g. Power Automate ). Strong working knowledge of Microsoft Excel and/or Power BI . More ❯