Senior Service Designer - Hybrid 2 days per week in London
- Hiring Organisation
- Momenta Group Global
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £75,000 - £135,000 per annum, Inc benefits
interplay between human and automated touchpoints — including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition … organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility Design for services that blend human ...