17 of 17 Permanent User Research Jobs in the South East

User Researcher - Digital Services and AI Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 - £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across ...

facing analytics and reporting platform used by enterprise clients, brokers, and internal stakeholders across multiple international markets. You’ll drive product strategy, roadmap planning, user research, stakeholder engagement, platform optimisation, analytics capability, and feature delivery while collaborating with business, data, and technical teams. You’ll combine strategic thinking … with hands-on execution to deliver an exceptional user experience and build a world-class digital product. Duties: Own the product strategy, roadmap, and backlog for the portal, balancing ongoing BAU priorities with strategic feature development Develop and champion a clear product vision, grounded in user research ...

User Researcher - Public Sector Transformation £64,000 - 70,000 GBP Car Allowance, Bonus & Strong Benefits Package Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent User Researcher (SC Clearable) Salary: £64,000 - £70,000 + benefits Location: London (Hybrid) About the Client: Our client … local teams and driving impactful change. They offer a diverse portfolio of consulting, applications, business processes, cloud, and infrastructure services. Key Responsibilities: As a User Researcher, you will play a critical role in understanding user needs and enhancing user experience through effective research. Your responsibilities will include ...

design system from the ground up. You're not starting from scratch - you'll inherit a full design system, a pattern library, an established research group, and a platform that's already live and scaling. Initially you'll pick up defined projects and ad hoc improvements, getting to know … product and the team. As you settle in, you'll take on more complex research and strategic design work. It's a genuine step up -not a sideways move. The office is based in Elephant and Castle, London (moving there around May 2026), with 2 to 3 days ...

fidelity experiments, to functioning MVPs that help us validate big assumptions fast. This is a hybrid role - ideal for someone who brings a strong user research foundation and is equally confident contributing to design strategy, storytelling, and pitching ideas that resonate with both customers and stakeholders. Here … early-stage ventures, co-creating new propositions with product, engineering, commercial, and subject-matter experts Wear many hats - One day you're running user research, the next you're mapping a customer journey, the next you're helping shape the team's pitch deck Champion the user ...

Product Design Lead. You'll play a pivotal role in shaping our digital experiences, ensuring every design decision is informed by rich, user-centred insights. This role is perfect for a midweight to senior researcher who thrives in fast-moving, start-up-like environments. We're looking for someone … self-motivated, hands-on and adaptable, with the ability to turn user research into actionable insights that directly influence product design and strategy. Experience in utilities or service-based sectors is a plus, but your agility, curiosity and ability to work across teams are what will make ...

Cleared User Researcher - Contract Rate: Up to £650 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced DV-cleared User Researcher to support the delivery of user-centred digital services within … central government environment. This is an excellent opportunity to work on a high-impact, secure programme where research plays a critical role in shaping policy-backed digital products and services. Key Requirements Active Developed Vetting (DV) clearance - must be current and transferable Strong experience working to GDS standards ...

stuck in? Here`s a taste of what you`ll be doing day-to-day... UX & Product Design -Defining the end-to-end user experience and visual interface of the Dreams website across multiple devices contributing to improved customer engagement and increased conversion rates. Leading UX activities including wireframing … prototyping, information architecture, and user flows. Using qualitative and quantitative user research to translating insights into actionable design solutions resulting in clearer journey pathways and reduced friction across key touchpoints. Conduct A/B testing in collaboration with the Ecommerce team to produce data driven enhancements that ...

supporting a forward‐thinking organisation in the search for a Senior Service Designer . Working across diverse, high‐stakes missions, this addition to the User-Centred Design team will be proficient in User Research, Service Design, and UX Strategy. You will lead complex discovery, translate business needs … range of programmes aiming to improve the UK’s infrastructure and digital ecosystems. You’ll shape early‐stage problem spaces by driving research, mapping insights, designing service concepts, and producing artefacts such as blueprints, systems maps and prototypes. Being confident in uncertain spaces is key, as this role will ...

with the Senior Product Owner to refine product strategies and roadmap initiatives Define, prioritise, and maintain a clear and actionable product backlog Write detailed user stories and acceptance criteria that translate customer needs into development-ready features Participate in Agile ceremonies such as stand-ups, sprint planning, demos … retrospectives Support delivery by ensuring the team has a well-groomed backlog and proactively remove blockers Contribute to market and user research, bringing insights into product planning and decisions Assist in the creation of product-related content (user group material, blog posts, website content) Engage with users ...

. Location – Liverpool or London, hybrid homeworking (minimum 6 days a month in office) Are you passionate about optimising websites and enhancing user engagement? We’re looking for a Website and Digital Content Manager to play a pivotal role in improving the Royal College of Physicians’ online presence. Working … within the Communications, Policy and Research directorate, you’ll lead on content management, maintenance and analytics for our website—ensuring it effectively represents our brand, engages our audiences and meets organisational objectives. Purpose and scope Key responsibilities Create and publish high-quality, user-focused digital content aligned ...

context and depth to project work, accelerating delivery and insight. Nice to have: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree ...

that drive customer value and business impact. Key Responsibilities Define and communicate a clear product vision and strategy aligned with business goals. Conduct market research and competitive analysis to identify opportunities and differentiation. Develop 12-month strategic roadmaps with measurable outcomes and prioritisation rationale. Maintain and share product roadmaps … product management tools (Jira, Confluence, Aha!, Miro, Productboard, etc.). Strong analytical mindset, comfortable interpreting data and generating insights. Familiarity with product analytics, user research methods, and experimentation frameworks. This is a full-time, permanent position, working 2 days per week from their offices in Reading. Our client ...

User Researcher - UK WIDE - Remote Description for the User Researcher:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple User Researcher roles to help deliver innovative digital solutions to a number of end clients in the UK (Large scale … will be based from home, however occasional client visits will be necessary for meetings but these will be fully funded. Experience for the User Researcher roles:- 18mths+ commercial experience in a User Researcher role GDS experience (Government Digital standards) Lived in the UK for 5yrs+ and not been ...

programs. In this role, you will be responsible for supporting both the Business Change and Technology workstreams by producing collateral such as diagrams and user stories to contribute to the overall delivery of the solution. Responsibilities: Domain expertise: Possess a deep understanding of the banking and financial industry, including … design, build and QA of the solution to deliver the documented business processes. UI Development with UCD led approach: Support the business, User Researchers, designers, and developers to capture the requirements to enhance overall user experience. Data Flows: Analyse and map data flows within the organisation, identify bottlenecks ...

week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within a central government environment. This is a high-impact role on a policy-backed programme where service design … plays a critical role in shaping end-to-end user journeys, operating models and service outcomes. Key Requirements Active Security Clearance (SC) - must be current and transferable Strong experience working to GDS standards and the Government Service Standard Demonstrable service design delivery across Discovery, Alpha and Beta phases Proven ...

avoid disruptions in service availability.Remedial Action: Initiate timely corrective actions to address capacity issues or system failures, ensuring minimal downtime and a seamless user experience. 2. Development Process OptimisationProcess Efficiency: Identify and lead opportunities for process optimisation within the DevOps lifecycle, focusing on automation and reducing manual interventions.Utilise industry … workflows and systems integration.Solution Implementation: Guide the team in implementing process changes and optimisations, ensuring alignment with Trust goals and enhancing system efficiency and user satisfaction. 3. Information SecuritySecurity by Design: Design and implement solutions with security controls embedded from the outset.Ensure all systems and services are engineered ...