4 of 4 Permanent Wiki Jobs in the South East

team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Be available for 24/7 on-call support on a rotational basis, when required Skills and Experience: Ability to multitask, prioritise tasks ...

Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service with a customer-first mindset, working directly with clients and coordinating with support teams and vendors to ensure satisfaction. Sharing Facilitate ...

business-impacting network incidents, working the problem until it's resolved Proactive reviews - DR testing, vulnerability checks, identifying gaps in observability Keeping runbooks, wikis, and documentation current so triage is fast and repeatable Secondary support on adjacent security infrastructure - firewalls, proxy, content inspection Enforcing production governance during triage, testing ...

Job purpose: This role is primarily responsible for providing day-to-day business-as-usual support for Becrypt, managing and supporting the technology stack end to end. Working as part of a two-person System ...