1 to 2 of 2 Permanent Major Incident Management Jobs in South London

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident Management Deliver client satisfaction and maintain client communication. Identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses to achieve excellent user outcomes Communications, stakeholder engagement and management, change network set up and management to ensure readiness as … KPI's, SLAs Dedicated to reach and maintain high quality standards Ability to work collaboratively, as part of a team Confident demeanour Organisational, time management, work prioritisation skills Ability to work on own initiative Excellent written and verbal communications skills Problem solving skills i.e. can think creatively to solve more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined more »