Role: L2 IT SupportEngineer – 6 Week Contract Location: Croydon (on-site) Start: ASAP Rate: Circa £200/day (Outside IR35) Enhaced DBS Certificate Overview: We’re looking for an experienced L2 IT SupportEngineer to provide short-term backfill in Croydon. You’ll be responsible for maintaining and supporting all IT services across the school … environment, ensuring uptime, safeguarding and security for staff and pupils. Key Responsibilities: Maintain and support all IT services, systems, and devices (local & remote) Ensure secure access and data backup in line with school requirements Prioritise safe use of IT for students, working closely with safeguarding team Proactively monitor and maintain the IT network, troubleshooting issues Manage and resolve tickets … via the service desk, providing in-person support where needed Escalate problems to third parties when required Oversee installation, configuration, and administration of users and devices Maintain IT asset register and documentation Carry out routine maintenance of classroom IT to minimise teaching disruption Monitor IT systems for viruses, malfunctions, and errors Collaborate with inTEC Education and other service providers More ❯
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create … sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with … testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing More ❯
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create … sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with … testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing More ❯
