City, Cardiff, United Kingdom Hybrid / WFH Options
Teleperformance
Role: Business Insights Manager Reports to: Director, MI & Analytics Start Date: ASAP Salary: Negotiable based on Skills and Experience Hours: 37.5 Location: Manchester/Gateshead of Glasgow with Hybrid working offered. Min 3 days per week on site. Overview: The Insights Manager is a senior analytical role within our organization, responsible for uncovering data-driven opportunities to boost operational … Operations, Quality, Workforce Management, Finance, and IT - to ensure data accuracy and consistency across systems by building strong cross-functional partnerships. Trend Identification & Innovation: Proactively monitor industry trends, emerging analytics tools, and new data sources (such as speech analytics or AI-driven customer insights) to continually enhance the analytics function. The Insights Manager is expected to find … and correlations in data that signal opportunities or risks, often spotting trends that others might overlook. Skills and Experience Required Experience & Domain Knowledge: A minimum of 5 years in analytics, business intelligence, or insight-generation roles - with significant experience in the BPO/contact centre sector . Prior exposure to call centre operations is essential to contextualize data (understanding More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Teleperformance
Role: Business Insights Manager Reports to: Director, MI & Analytics Start Date: ASAP Salary: Negotiable based on Skills and Experience Hours: 37.5 Location: Manchester/Gateshead of Glasgow with Hybrid working offered. Min 3 days per week on site. Overview: The Insights Manager is a senior analytical role within our organization, responsible for uncovering data-driven opportunities to boost operational … Operations, Quality, Workforce Management, Finance, and IT – to ensure data accuracy and consistency across systems by building strong cross-functional partnerships. Trend Identification & Innovation: Proactively monitor industry trends, emerging analytics tools, and new data sources (such as speech analytics or AI-driven customer insights) to continually enhance the analytics function. The Insights Manager is expected to find … and correlations in data that signal opportunities or risks, often spotting trends that others might overlook. Skills and Experience Required Experience & Domain Knowledge: A minimum of 5 years in analytics, business intelligence, or insight-generation roles – with significant experience in the BPO/contact centre sector . Prior exposure to call centre operations is essential to contextualize data (understanding More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Teleperformance
Role: Commercial Insights Analyst Reports to: Director, MI & Analytics Start Date: ASAP Salary: Negotiable based on Skills and Experience Hours: 37.5 Location: Manchester/Gateshead/Bristol or Glasgow with Hybrid working offered. Min 3 days per week on site. Overview: The Commercial Insight Analyst is a key member of our analytics team focused on financial and commercial … as Bill-to-Pay ratios, productive hours delivered vs. paid hours, pricing vs. actual cost variances, and other relevant financial KPIs. By evaluating financial and business data, the Commercial Analytics Analyst provides insights that support strategic decision-making and help improve profitability. Collaboration and strong relationships with internal departments like Finance, Operations, and Workforce Management is key. We're … of the reporting (to reduce manual work), or conducting ad-hoc analyses when new questions arise Skills and Experience Required Experience & Domain Knowledge: A minimum of 3 years in analytics, business intelligence, or insight-generation roles - with significant experience in the BPO/contact centre sector . Prior exposure to call centre operations is essential to contextualize data (understanding More ❯