2 of 2 Permanent Escalation Management Jobs in South Wales

will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding … team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset ...

high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting … response practices maintain system health, availability, and performance SLAs Guide development teams in application resiliency, operability, and deployment best practices Oversee configuration, scaling, and management of Kubernetes and Kafka clusters, ensuring reliability, security, and performance Identify infrastructure risks and points of failure, propose solutions, and drive continuous improvement initiatives ...