17 of 17 Permanent ITIL Jobs in South Wales

with the ability to support the creation of reports, track performance metrics, and provide actionable insights. Strong communication skills and the ability to collaborate effectively with cross-functional teams. ITIL Foundation is desirable. Professional certifications in Asset Management (e.g., ISO 55001, Certified Asset Management Professional – CAMP, Certified IT Asset Manager (CITAM)) are advantageous. If you are interested in this role More ❯

and presenting to customers Commercial awareness and ability to balance quality with cost Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.) Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background. Be part of a growing consultancy where your impact is seen Work in a collaborative, supportive environment Develop your skills in More ❯

Azure and Windows Server Experience with virtualisation technologies (VMware, Hyper-V) Networking and security skills (VLANs, VPNs, firewalls) Backup and storage knowledge Certifications such as Microsoft, VMware, CompTIA or ITIL are desirable, or a willingness to work towards them You’ll receive a tailored training and development plan, hybrid working from Caerphilly, and a salary of up to More ❯

you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you More ❯

busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank More ❯

busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank More ❯

strong technical fluency across infrastructure domains, a track record of delivering complex ICT projects, and proven ability to hold teams accountable. PRINCE2, PMP or APM qualifications are preferred, with ITIL, AWS or Cisco certifications a strong plus. More ❯

Understanding of network security firewalls, IDS/IPS, MDM Experience supporting VoIP or voice communication systems Excellent communication and stakeholder engagement skills Desirable Certifications such as CCNA, CCNP, CWNA, ITIL Experience with Cisco Catalyst Switches and ASA 5500/5500-X Firewalls (FirePOWER) Background in public sector or healthcare IT environments Why Join Us This is more than a technical More ❯

with job scheduling tools (preferably Control-M ). Knowledge of Linux/UNIX and basic Oracle database concepts. Familiarity with shell scripting and JCL is a plus. Understanding of ITIL principles and operational best practices. 📍 Location : Cardiff, UK. 🕝 Schedule : flexible 24/7 shift rotations (12-hour shifts)). 🗣️ Languages : English C1 (or above). For this, you will have More ❯

on service quality and operational excellence. Experience with job scheduling tools (Control-M, Visualcron). Good understanding of Linux/UNIX commands and basic Oracle database knowledge. Understanding of ITIL fundamentals. Strong English level (B2 or above). Desirable: Experience in batch processing and job scheduling. Knowledge of JCL and Korn shell scripting. Experience with Microfocus environments. 👉 Job Conditions & Benefits More ❯

of Identity Threat Management Experience or understanding of SentinelOne MDR Experience in using third party SOC provision Experience or understanding of Mimecast Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance Excellent problem-solving and communication skills Server, PC and networking hands on experience Ability to manage multiple projects and priorities effectively Problem-solving skills and the … ability to work well with all levels of the business Good knowledge of internet security and data privacy principles Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications More ❯

maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month … and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month … and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing in line with agreed incident management processes … To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first … A commitment to continuous professional development Desirable FEDIP Practitioner, or equivalent recognised intermediate level professional qualification. Theoretical and specialist knowledge gained via relevant certification such as: Service Desk Analyst ITIL Foundation Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations. Experience Essential Experience providing first-line IT support in a work environment, following More ❯

Systems and Network solutions at 1st Line level Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network Experience in using ITIL based ticketing system (ITIL foundation preferred) What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯