7 of 7 Permanent ITSM Jobs in South Wales

application packaging and deployment . Strong troubleshooting, root cause analysis and escalation management skills. Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies . PowerShell experience for administration and automation. Excellent communication, coaching ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

understanding of Agile ways of working.People first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

Standard Operating Procedures (SOPs) and delivering training for new technologies and processes. Champion ITIL best practices and help shape the future of our IT Service Management processes. What We're Looking For You'll be someone who enjoys taking ownership, supporting others, and finding solutions to challenging technical issues. ...

need to succeed Previous experience in a 1st Line, Service Desk, Helpdesk or IT Support position Exposure to ServiceNow or a similar ITSM/ticketing environment Familiarity with Microsoft technologies Any experience supporting SAP, Citrix or Azure would be beneficial Good troubleshooting and communication skills What you need ...

support across five campuses, driving deployment, remediation and service improvement using Microsoft Intune and Autopilot. You will coach engineers, coordinate workloads and liaise with ITSM and security teams. Balance operational leadership with hands-on delivery, ensuring service levels, quality standards and security controls meet university requirements while collaborating with stakeholders ...

opportunities to improve efficiency, performance and customer experience What we’re looking for You’ll have solid experience in IT Service Delivery/IT Service Management , ideally with experience managing service desk or IT operations teams. You should have: Strong ITIL/IT service management knowledge Experience managing and developing ...