6 of 6 Permanent ITSM Jobs in South Wales

Directory, Group Policy and user management. Solid understanding of desktop, laptop and hardware troubleshooting. Experience with Microsoft 365/Office 365. Familiarity with IT service management tools (ticketing systems). Good understanding of IT security best practices. Strong problem-solving and diagnostic skills. Excellent communication skills and ability to support ...

manage complex workloads. Understanding of data protection, GDPR, and information governance best practice. *It Is Desirable That You Have: * Professional qualifications relating to IT service management (e.g. ITIL), project management and delivery (e.g. Agile), Cybersecurity and compliance. Ability to work through the medium of Welsh. Behaviours We'll assess ...

Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company it is today. This year ...

customer facing role with the ability to build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers ...

Digital Workplaceteam, act as the first point of contact for callers and service users,providing end user support andresponding to queries efficiently. Monitor ITSM call systems, resolving or escalating requests asappropriate. Maintain and update spreadsheets, databases, and dashboards to ensureaccuratereporting. Assistwith agendas, reports, and documentation for the Digital Workplace teams. ...

thinking, supportive environment. The Role - Remedy Consultant (SC) As a Remedy Consultant (SC) , you will design, develop, and maintain applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes … Doing as a Remedy Consultant (SC) Design, develop, and customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability ...