8 of 8 Permanent Problem Management Jobs in South Wales

customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams … ensure day-to-day service delivery meets customer requirements; monitoring the workload of the support team to feed into capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution ...

Responsibilities Champion end-user experience and Digital Employee Experience (DEX) Analyse service data, KPIs, repeat demand and user feedback to identify friction Lead operational problem management and drive CSI initiatives Act as an escalation point for service quality and user-experience issues Coordinate operational response during major incidents … Manager/Service Experience Manager or similar) Solid understanding of modern Workplace/EUC technologies (M365, Intune, Entra ID, Autopilot etc.) Proven involvement in problem management, RCA, and continual improvement Excellent communication skills, especially during service disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy ...

support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands-on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people … point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs. Endpoint Management: Lead the administration and support of Microsoft Intune-managed Windows devices , including configuration, compliance, security, patching and device lifecycle management. Autopilot & Application Deployment: Oversee ...

students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team … Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service ...

enhanced solutions. Work with the Technical Infrastructure Manager and the wider Schools ICT Support Service to identify upcoming projects, assist in the management of the project and coordinate, align and manage resources to ensure successful project delivery. Support and contribute to service improvement activities and initiatives. Conduct performance management … sharing and skills transfer. Maintain effective relationships with all technical and support staff to ensure systems and information requirements are specified and delivered. Provide management information, as required, and collaborate with key stakeholders regarding operational performance. Develop, review and maintain service plans, polices, processes and procedures. Support and contribute ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

maintain ICT network and communications services to meet the needs of the council, the local education authority and individual schools. Carry out performance management of the existing ICT network and communications infrastructure. Carry out tests of hardware/software using test procedures and diagnostic tools. Resolve performance issues, faults … communication technology solutions. Work with the Technical Infrastructure Manager and the wider Schools ICT Support Service to identify upcoming projects, assist in the management of the project and coordinate, align and manage resources to ensure successful project delivery. Advise and guide in the planning phases of ICT projects ...

many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too.Connect to your skills and professional experience The ideal candidate for this role will have already gained proven previous experience supporting or implementing SAP SuccessFactors … find solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution.Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions.Functional Product ExpertiseIn-depth understanding ...