Platform Support Engineer
- Location
- Cardiff, Wales, United Kingdom
server environments, with hands‐on responsibility for VMware and Hyper‐V hosts, clusters, and virtual machines. Diagnose and resolve infrastructure‐related incidents, carrying out root cause analysis to prevent recurrence. Write and maintain PowerShell scripts to automate routine tasks, monitoring checks, and troubleshooting activities. Monitor platform health … line with SLAs. Support patching, upgrades, and maintenance of Windows Server infrastructure, minimising disruption to service. Contribute to incident and problem management processes, including root cause analysis and post‐incident reviews. Maintain accurate documentation, runbooks, and standard operating procedures for infrastructure support activities. Work collaboratively with engineering ...