6 of 6 Permanent Service Management Jobs in South Wales

effectiveness, and minimal disruption to business operations. Lead IT procurement exercises, including specification development, tendering, supplier evaluation, and contract award. Manage Estyn's IT service desk to ensure the delivery of a high-quality, customer-focused service that supports the organisation's operational and strategic needs. Ensure robust … contract and supplier management, providing challenge to proposed solutions, monitoring delivery against agreed KPIs, managing risk, and achieving value for money. Develop and maintain strong relationships with internal stakeholders, Welsh Government Digital colleagues, and external suppliers, ensuring shared understanding of risk, compliance obligations, and delivery expectations. Provide assurance ...

summary Working as part of a hybrid team across Service Desk and Digital Applications, you will take calls/tickets from customers and try to resolve their queries, acting as the first point of contact, providing timely, effective and efficient support to stakeholders. If unable to resolve within prescribed … role requires a self-motivated individual, able to demonstrate an aptitude for technology and a flair for troubleshooting. Able to demonstrate excellent customer service, have excellent planning and administrative skills and the ability to manage their time effectively ensuring all objectives and deadlines are met. The ability to speak ...

Clearance required We have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear … from 2nd/3rd Line IT Network Support Engineers with experience in a Managed Service Provider or multi-site environments. The role offers excellent scope and future growth opportunities for the right candidate. Network Support Engineer Requirements: Significant experience supporting and troubleshooting complex multi-site LAN/WAN environments ...

Customer Service Team Lead - Tech Industry Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join … processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient ...

administer Active Directory, including users, groups and Group Policy. Install, configure and maintain PCs, laptops, mobile devices and peripherals. Manage and resolve incidents and service requests through the IT ticketing system. Perform root cause analysis and implement long-term fixes. Support Microsoft 365 services including Exchange Online, Teams, OneDrive … SharePoint. Assist with system upgrades, deployments and IT projects. Maintain clear technical documentation and knowledge base articles. Provide a high level of customer service and technical guidance to users. Ensure systems are kept secure, patched and up to date. Essential Skills & Experience Strong knowledge of Windows 10/ ...

applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes and end-user experience. This role follows a hybrid working model and offers exposure to a broad … customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability Produce and maintain technical documentation, including design specifications ...