2nd Line Support Technician
Christchurch, newport, wales, united kingdom
TMB Systems Limited
hospitality clients remain operational 24/7 Key Responsibilities · Provide advanced technical support via phone, remote tools, and occasional on-site visits. · Diagnose and resolve issues related to Windows servers, desktops, networks, and hospitality-specific applications. · Escalate complex problems to 3rd line or vendor support when needed. · Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless … applicable). Skills & Experience Essential: · years in a 2nd line support or similar role within an MSP or fast-paced IT environment. · Strong troubleshooting skills with Microsoft environments (Windows 10/11, Azure, Windows Server 2016/2019/2022). · Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs). · Experience with More ❯
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