Dell servers,Cisco firewalls,Juniper and Cisco switches Brocade fabric switches,SAN storage,VMware SolarWinds,Endace packet probes,Gigamon,Nexor data diodes VDI environments ESXi and KVM Hypervisors WindowsServer OS RedHat Enterprise Linux OS Monitor and maintain system performance, availability, and security Troubleshoot and resolve incidents, escalating toLevel 3 support teamswhen necessary Liaise with Level … Kubernetes, OpenShift, K3s, Podman, Rancher Networking : Cisco firewalls/switches, Juniper switches, Brocade fabrics Storage & Virtualisation : SAN, VMware ESXi, VDI Monitoring & Security : SolarWinds, Endace, Gigamon, Nexor Operating Systems : WindowsServer, Linux Strong troubleshooting and diagnostic skills Familiarity with Linux and Windowsserver environments Ability to work independently and collaboratively in a secure More ❯
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
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you'll do: Troubleshoot and resolve 2nd-3rd line issues across infrastructure, cloud, and networking. Support and deliver IT projects (migrations, deployments, implementations). Manage Microsoft 365, Azure, WindowsServer, VMware/Hyper-V. Work with storage/backup solutions (SAN, NAS, Veeam). Support security technologies (firewalls, VPN, wireless). What we're looking for … Proven 2nd/3rd line support experience. Strong knowledge of Microsoft 365, Azure, and Windows Server. Virtualisation experience (VMware, Hyper-V). Networking & security skills (VLANs, VPNs, firewalls). Backup/storage knowledge. Certifications (Microsoft, VMware, CompTIA, ITIL) are a bonus - or willingness to work towards them. What's on offer: Competitive salary + £3,600 guaranteed annual More ❯
time logs. Maintain and update client documentation. Requirements (Essential) 5+ years experience at 3rd Line level. Recent experience within a Managed Service Provider (MSP) environment. Strong experience with Windows desktop & server operating systems. Solid knowledge of Microsoft 365/Office 365. Networking experience, including VLANs and routing. Excellent verbal and written communication skills. Self-motivated, assertive More ❯