9 of 9 Permanent Capacity Planning Jobs in the South West

lead our Service Desk and NOC functions, managing managers rather than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning, commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models to support growth; contribute to bids and proposals, represent the NOC in customer and bid meetings, shape service offerings and provide pricing and resource inputs; oversee supplier relationships, contracts and procurement, driving cost control and supplier performance reviews; champion continual improvement and standardisation across Field Engineers … PMO, Service Managers and third parties; manage strategic risk and issue mitigation, business continuity and major-incident/change governance; produce executive reporting on performance, capacity and costs; ensure compliance and audit readiness; and coach and develop manager-level colleagues to build capability and a collaborative culture aligned with MGroup values. What youll bring? Youll bring demonstrable experience managing More ❯

produce and maintain technical documentation and runbooks. • Work closely with security, architecture, and application teams to ensure end-to-end service quality and compliance with organisational standards. • Assist in capacity planning, disaster recovery, and service continuity activities. • Evaluate and adopt new technologies that improve efficiency, scalability, or service reliability. Essential Skills and Experience • Strong technical expertise across the More ❯

backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage and backup systems Experience developing automation or scripting for routine maintenance tasks ITIL Foundation or equivalent service management certification Due to the highly-secure nature More ❯

for Cloud, secrets management with Key Vault, SBOM and image scanning, policy-as-code and least privilege IAM. Drive reliability using SRE practices: define SLIs/SLOs, error budgets, capacity planning, chaos testing, incident response and blameless post-incident reviews. Partner with application squads to remove toil, improve developer experience (DX), and reduce lead time for changes through More ❯

systems and applications regarding performance tuning and error searching. Troubleshooting and providing solutions for technical issues across the stack. Be a part of system design consultation, platform management and capacity planning. Using well-defined service level objectives to balance feature development speed and reliability. Ensure compliance with GIT Policies Manage and optimise AWS Cloud Infrastructure Design, develop, test, and More ❯

also involve identifying opportunities for process improvements within the PMO and across IT projects. You will assist in the development and implementation of PMO standards, procedures, and best practices. Capacity planning and resource management will be another critical aspect of your responsibilities, ensuring that the capacity planner and resource forecasts are maintained and up-to-date. You … will highlight where action needs to be taken, such as addressing excess capacity or aligning contractor timelines with project schedules. Supplier management is another key area, where you will track supplier contracts and performance, ensuring that nominated supplier leads are interacting and reviewing supplier performance as required. You will also assist the IT Leadership team in preparing and reporting More ❯

go-to-market direction Build strong relationships with vendors and internal/external stakeholders Drive continuous improvement, automation, and service excellence Align customer solutions to group engineering, platforms and capacity plans Represent the organisation in customer meetings, forums and executive discussions What You'll Bring 7+ years senior leadership across MSP, ISP or Telco environments Background in Network Product More ❯

primary escalation point for technical issues, supporting both the Infrastructure and Service Desk teams. In this role, you'll blend hands-on technical expertise while contributing to strategic infrastructure planning - helping Neptune evolve its infrastructure platforms while keeping everyday operations running seamlessly. Day to day, you provide technical oversight of the Neptune infrastructure, acting as a senior escalation point … reports and responding to incidents swiftly and effectively. Contribute to Neptune's business continuity, disaster recovery, and backup strategies. Provide subject matter expertise on infrastructure improvements, lifecycle management, and capacity planning. Keep clear, up-to-date documentation and procedures that support operational excellence. Partner with teams across Technology and the wider business to deliver infrastructure projects and support transformation More ❯

trends and opportunities; proactively working with the wider Cloud & Server engineering team. Ensure that all Systems and/or Services are configured and monitored to provide useful data to capacity plan, performance monitor and to enable in/out of hours alerting in the event of agreed thresholds being breached or an outage occurring. Support the Lead Cloud & Server … Engineer and Architect in developing, setting and measuring performance against Trust wide Capacity and Availability plans in line with agreed Service requirements against agreed Service Level Agreements (SLA's) The post holder will ensure the use of IT Tools/Tool sets is optimised across all the Cloud & Server team to maximise effectiveness, efficiency and service availability. Establish and More ❯