CRM Manager Ecommerce Southwark, London, The Roastery, Porthleven, Cornwall
Porthleven, Cornwall, United Kingdom
Origin Coffee Ltd
your opportunity to design and lead a CRM programme from the ground up, setting the strategy, building the customer journey, and delivering measurable revenue growth for our e-commerce channel. You will own our customer relationship strategy end-to-end, using insight, automation, and creative campaigns to deepen loyalty and increase lifetime value and make CRM … a central driver of the e-commerce P&L. Working closely with the Head of E-commerce, marketing and retail teams, you'll ensure every CRM initiative connects to both commercial targets and brand objectives. This role can be based fromeither of our listed locations, or available for remote applications within the … You'll Be Doing CRM strategy & planning Develop and implement Origin's CRM strategy to drive engagement, retention, and customer lifetime value with a direct contribution to e-commerce revenue targets. Create multi-channel campaign plans that integrate email, SMS, loyalty, and other owned channels. Build and manage customer lifecycle programmes, from acquisition onboarding to reactivation More ❯
Employment Type: Permanent
Salary: GBP Annual
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