in a software/managed IT Services environment with often larger complex solutions. Deep experience of implementing and workings of customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar and a track record of transformative improvements in services following their adoption. Demonstrable ability to coach and develop team members at all levels – supporting the achievement of their More ❯
City Of Bristol, England, United Kingdom Hybrid / WFH Options
SR2 | Socially Responsible Recruitment | Certified B Corporation™
with strong organisational skills Comfortable managing multiple tasks at once Confident communicator Compliance experience within contract recruitment (IT sector) Knowledge of IR35, AWR, GDPR Familiarity with ticketing systems (e.g. Freshdesk) Experience using Bullhorn CRM Why you'll love working here: A supportive, fun, and collaborative team of wonderful humans Central, modern office filled with plants, dogs, and music Hybrid working More ❯
bath, south west england, united kingdom Hybrid / WFH Options
SR2 | Socially Responsible Recruitment | Certified B Corporation™
with strong organisational skills Comfortable managing multiple tasks at once Confident communicator Compliance experience within contract recruitment (IT sector) Knowledge of IR35, AWR, GDPR Familiarity with ticketing systems (e.g. Freshdesk) Experience using Bullhorn CRM Why you'll love working here: A supportive, fun, and collaborative team of wonderful humans Central, modern office filled with plants, dogs, and music Hybrid working More ❯
bradley stoke, south west england, united kingdom Hybrid / WFH Options
SR2 | Socially Responsible Recruitment | Certified B Corporation™
with strong organisational skills Comfortable managing multiple tasks at once Confident communicator Compliance experience within contract recruitment (IT sector) Knowledge of IR35, AWR, GDPR Familiarity with ticketing systems (e.g. Freshdesk) Experience using Bullhorn CRM Why you'll love working here: A supportive, fun, and collaborative team of wonderful humans Central, modern office filled with plants, dogs, and music Hybrid working More ❯
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Jugo
thrive in this role if you: Have 5+ years of customer support experience in a fast-moving B2B SaaS environment Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout Write clearly, calmly, and efficiently under pressure Know how to recreate and specify technical bugs Are organised, pragmatic, and care deeply about end-user experience Enjoy working cross-functionally More ❯
