1 of 1 Permanent Help Desk Engineer Jobs in the South West

steps already taken. Keep customers updated throughout the life of a ticket and ensure tickets are accurately recorded and closed. Follow documented procedures and help maintain knowledge base articles. Occasionally attend customer sites for equipment setup and hands-on support. What my client is looking for: At least … months' experience in an IT helpdesk or service desk role (MSP experience is a bonus). Good working knowledge of Microsoft 365 and basic user administration. Familiarity with Entra ID (Azure AD) or Active Directory for managing users and groups. Experience supporting Windows 10/11 in a business ...