2 of 2 Permanent ISO/IEC 20000 Jobs in the South West

following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy / sell (FTE) 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer More ❯

defining and managing SLAs and OLAs, as well as generating and presenting service reports and KPIs. Experience of defining and managing service improvement plans Experience of working within ISO 20000-certified environment Experience of working in a retail environment, including point of sale. Proven ability to build rapport with stakeholders and communicate clearly, with all levels More ❯