1 to 25 of 55 Permanent ITIL Jobs in the South West

patching, and general maintenance. • Produce documentation and contribute to ongoing process improvements. • Collaborate with senior engineers on upgrades, changes, and complex issues. • Operate within ITIL-aligned incident, problem, and change management processes. YOUR KEY SKILLS • Proven experience in a 2nd Line Support or Infrastructure Support role. • Strong background in Windows ...

high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice and service management standards. Monitor system alerts, perform routine checks to ensure service stability, and collaborate with technical teams to resolve complex issues. ...

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...

Zoom, and ITSM platforms (e.g., ServiceNow) Hands-on hardware experience with laptops, mobile devices, printers, and monitors Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management Systems Experience working in a legal, professional services, or global firm Excellent customer service and communication skills Interested? Apply Now ! Please ...

systems such as Windows 10 Good working knowledge of desktop computing Ability to troubleshoot technical support issues It would be great if you had: ITIL Operations Active Directory and User Account management Print server management Security patching Working with LINUX operating systems Network configuration and TCP/IP VM Ware ...

essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge ...

automation and scripting (PowerShell, Terraform, Bicep, ARM) Backup, disaster recovery, and business continuity solutions Security tooling and best practices Relevant certifications (Microsoft, Azure, VMware, ITIL) What's On Offer Salary of £40,000-£50,000 depending on experience A technically strong MSP environment with real ownership and impact Clear progression ...

service management (eg, ITSM disciplines, toolsets). Excellent customer service and stakeholder engagement skills. Experience with service management tools (eg, ServiceNow, Halo). ITIL Foundation qualification. COMPTIA A+ (or equivalent). MD-102 (or equivalent). MDM subject matter expertise. Telephony platform administration experience. Experience coordinating Major Incidents. Good understanding ...

fibre cabling, AV tech, Windows Server (2019–2025), Intune, cloud platforms (IaaS/PaaS/SaaS), PowerApps/Power Platform, VMWare ESXi, or ITIL Foundation. Relevant certifications (Cisco, Microsoft, CompTIA, AWS) or willingness to work towards them. ...

environments • Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment • A minimum of 2 years’ deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning ...

environments • Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment • A minimum of 2 years’ deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning ...

adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Growth Opportunities: This role offers the ability to contribute ideas ...

desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity ...

Excellent customer service skills A full driving licence would be good as their will be travel between sites at times Working within an ITIL environment. Preferably holding a current qualification The Opportunity: My client is a professional services company currently looking for an IT Support Technician to join their team ...

along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable ...

maintainability Supportable, well-documented designs Experience working with architecture best-practice methodologies and modelling tools Familiarity with software development lifecycles, IT service management (e.g. ITIL), and information security best practices Desirable experience with mobile development technologies Technology experience You'll ideally have hands-on design experience with some ...

educational environment. Familiarity with MIS systems. Intune and Endpoint Management. Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS). PowerApps/Power Platform knowledge. ITIL Foundation certification. BENEFITS 5% employer pension 25 days holiday + bank holidays Free lunch when working on school sites Shopping discount card Cycle to Work ...

platform Skills & Experience Required Proven experience as a Remedy Consultant (SC) , Remedy Developer, or similar role BMC Remedy ITSM certification Strong understanding of the ITIL framework and best practices Experience with cloud-based deployments of Remedy applications Hands-on experience developing and customising workflows, integrations, and configurations Programming or scripting ...

ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance ...

desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity ...

Management Console, Windows 10/11, Intune, Microsoft Office 2016/365, Outlook, and SharePoint. Knowledge of Incident, Problem, Change, and Configuration Management processes (ITIL Foundation V4 desirable). Adaptable, quick thinker, and capable of working effectively in a diverse and changing environment. ...

Good understanding of IT infrastructure and platforms Excellent communication, problem-solving, and stakeholder management skills. Relevant qualifications (e.g., Computing degree, Microsoft/Citrix/ITIL certifications). Able to work autonomously and participate in on-call/occasional after-hours work. On Offer Salary up to £80,000 Remote working ...

working in a team, sharing knowledge, and continuously improving how things are done. Key qualities include: Strong organisational and time-management skills Familiarity with ITIL best practices A mindset focused on root-cause analysis and process improvement A proactive approach to identifying risks and issues A willingness to learn, grow ...

Fortinet (NSE4 preferred), Aruba, Microsoft Intune, and Entra ID. Solid understanding of DNS, DHCP, IP subnetting, routing, and email security. Experience working within ITIL-aligned service desk environments. Desirable: experience supporting IT services in school settings. Personal Attributes Excellent communicator with the ability to build strong stakeholder relationships. Self-motivated ...

understanding of backup and DR technologies such as Rubrik, Druva, Zerto, Commvault, or NetBackup Experience running technical QBRs with enterprise customers Working knowledge of ITIL processes Broad infrastructure awareness including Windows, M365, VMware, networking, and data centres Strong communication and stakeholder management skills Please note: MSP experience is essential; internal ...