1 to 25 of 52 Permanent ITIL Jobs in the South West

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft ...

maintain SLA targets. Monitor system alerts and perform routine operational checks to ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/ ...

solving capabilities. The ability to lead, influence and support others without necessarily relying on direct line-management authority. Qualifications & Knowledge Ideally, you'll have: ITIL awareness or certification. Microsoft certification or equivalent technical qualifications/experience. Project Management qualification or strong demonstrable project delivery experience. Knowledge of IT governance, information ...

backgrounds, although the following would be advantageous: Degree in Engineering, Computer Science or a related discipline APM, PRINCE2, Agile, Scrum or SAFe certifications ITIL or Service Management qualifications Delivery Manager – Defence & Aerospace Due to the volume of applications received for positions, it will not be possible to respond ...

moving forward. Experience supporting and coaching colleagues through regular collaboration and day-to-day leadership. An understanding of IT service management, change management or ITIL principles would be beneficial, but not essential. A shared passion for collaboration, continuous improvement and delivering great outcomes for both colleagues and clients. ________________________________________ What ...

moving forward. Experience supporting and coaching colleagues through regular collaboration and day‐to‐day leadership. An understanding of IT service management, change management or ITIL principles would be beneficial, but not essential. A shared passion for collaboration, continuous improvement and delivering great outcomes for both colleagues and clients. ________________________________________ What ...

PowerShell knowledge Experience managing or maintaining WordPress websites Excellent communication and customer service skills A proactive approach with strong troubleshooting ability Desirable CompTIA A+, ITIL Foundation or similar certifications Microsoft certifications Experience working within ISO27001 or similar security standards What's on offer £25,000 to £30,000 depending ...

English Evidence of Continued Professional Development (CPD) Desirable Educated to a degree level or equivalent experience in a specialist area Other relevant professional qualification ITIL Certification (Foundation or V4) Experience Essential Senior Admin/Business Support People Management or Leadership experience Experience of developing and reviewing Standard Operating Procedures (SOPs ...

networking fundamentals. Desirable Previous experience working within an IT Service Desk or Desktop Support role. Experience working within a Microsoft 365 hybrid environment. ITIL Foundation certification. Full, clean UK driving licence. What's on offer 25 days annual leave plus Bank Holidays. Pension scheme. Enhanced Maternity and Paternity Pay. Cycle ...

patch management Experience within an e-commerce, high-transaction or similarly business-critical environment would be particularly beneficial. Exposure to Linux/Unix, DevOps, ITIL or infrastructure project delivery would also be advantageous. Youll be a strong technical problem solver who can manage competing priorities, work effectively as part ...

expectation to support and mentor others, contributing to the overall capability and resilience of the IT team.From a qualifications and framework perspective, knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would ...

doing: Developing and documenting business requirements, architecture, and design for diverse IT solutions. Ensuring solutions adhere to Babcock technology standards, governance, and ITIL frameworks. Assessing existing software/hardware interfaces and recommending enhancements. Providing technical support, facilitation, and planning to ensure clear understanding of system needs. Collaborating with Enterprise Architects ...

time pressure Sound understanding of financial budgeting and accounting DESIRABLE Government Commercial Contract Management Foundation level accreditation CIPS membership through qualification or working towards ITIL Service Management Foundation Certificate Agile or Project Management qualification BENEFITS Flexible and hybrid working options Civil Service Pension with an employer contribution of 28.97% Generous ...

delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure … enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list ...

business leaders. Experience within a consulting or enterprise technology environment. Desirable Experience Cloud migration experience. Experience with AI/GenAI and ServiceNow AI capabilities. ITIL v4 or equivalent certification. Why Apply? Work on complex, enterprise-scale ServiceNow transformation programmes. Shape technical architecture and influence major technology decisions. Lead and mentor ...

technical audiences Qualifications Desirable: Bachelor's degree in Computer Science, Engineering, or equivalent professional experience Preferred certifications: VMware VCP/VCAP, Cisco CCNP, ITIL v4 Working Schedule This role is based in Bristol head office. This role is permanent, full time, 37.5 hours per week, Monday to Friday. Hybrid working ...

that supports it, e.g. Jira Diagnosing and troubleshooting application issues resulting in service outages Troubleshooting skills across different levels of the stack Understanding of ITIL terminology Experience with container management and micro-services architectures such as Docker Experience extending and improving Open Source Software Familiarisation with automation test frameworks such ...

e.g. Atlassian o Diagnosing and troubleshooting application issues resulting in service outages o Troubleshooting skills across different levels of the stack o Understanding of ITIL o Micro-services architectures, Docker and container platforms such as Openshift, Kubernetes Awareness and insight into technology trends to adopt new cutting edge tools Security ...

patch panels and network connectivity. Ability to perform hardware installations, relocations and equipment upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware ...

Operations Oversee multi-channel support (phone, email, ticketing systems), ensuring accurate incident categorisation and tracking. Maintain alignment with IT service management best practices and ITIL guidelines. Conduct regular quality assurance checks on support tickets and maintain standard knowledge base articles. Monitor system alerts and maintain strict adherence to organizational security ...

solutions/services to mitigate risk Strong communication and storytelling skills , adapting for technical and non-technical audiences Familiarity with service management practices (e.g. ITIL, ticketing systems) Relevant certifications (e.g. CISSP, CISM, Security+, cloud security ) – desirable Proactive, accountable, and customer-focused mindset with strong ownership Job Benefits Flexible Working : Balance ...

roadmaps and integration designs. Strong stakeholder engagement and communication skills. Experience operating within governance and assurance frameworks. Desirable experience includes: TOGAF and/or ITIL certification. Microsoft Fabric, Databricks or data platform certifications. Experience within nuclear, construction, infrastructure or other highly regulated environments. Knowledge of Information Governance and Records Management. ...

security tooling (e.g., Sentinel, Defender, and M365 E5 security capabilities); exposure to Copilot for Security is beneficial. Experience operating within structured service environments (e.g., ITIL) and change governance. Desirable ISO 27001-aligned policy/control design and implementation experience. Additional requirements Ability to support out-of-hours response activity when ...

Full UK Driving Licence Ability to obtain and maintain Security Clearance (SC) Desirable IOSH, NEBOSH or SMSTS PRINCE2, APM or equivalent project management qualification ITIL Foundation OT Cyber Security certifications ICS, PLC or SCADA vendor certifications Professional engineering body membership Why join us? You'll join a business that ...

will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices. Key Responsibilities Act as the main technical escalation point for complex IT incidents and service requests. Diagnose and resolve hardware, software, networking … issues across hardware, software, networking and end-user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with ...