1 to 25 of 81 Permanent ITIL Jobs in the South West

risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. Desirable: Intune, Landscape, JumpCloud, Atlassian or similar tools; ITIL Foundation; Infrastructure as Code; AWS or Azure; ISO 27001; Cyber Essentials Plus; UK public-sector experience; and involvement in agile delivery or developing IT policies ...

Management (CIM) framework and ensuring timely Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA). - Lead the development, review, and assurance of all ITIL processes (Incident, Problem, Request, and Access Management) to maintain a robust and compliant service management framework. - Accountable for infrastructure-level technical assurance and ensuring rigorous ...

Management (CIM) framework and ensuring timely Post‐Incident Reviews (PIRs) and Root Cause Analysis (RCA). Lead the development, review, and assurance of all ITIL processes (Incident, Problem, Request, and Access Management) to maintain a robust and compliant service management framework. Accountable for infrastructure‐level technical assurance and ensuring rigorous ...

platforms such as Microsoft Azure or Amazon Web Services. Containerisation platforms such as Kubernetes or Docker. Security monitoring, SIEM and integration with SOC tooling. ITIL or service-management practices. Relevant technical, engineering or leadership certifications. Candidates are not expected to be specialists in every area. We are particularly interested ...

hours. About you 4 Years previous experience in an IT Technical support role. Excellent knowledge of Microsoft Office 365 and MS Operating SystemsUnderstanding of ITIL (ITIL foundation is desirable) Great working knowledge of Microsoft Intune.Use of and understanding of IT Tools, Active Directory, Azure AD Excellent communication skills, customer focused ...

lifecycle management. SQL Server administration andtroubleshooting. Authentication protocolsincluding: SAML OAuth 2.0 OpenID Connect (OIDC) Kerberos NTLM PowerShell scripting andautomation. Enterprise monitoring and eventlog analysis. ITIL-aligned service managementprocesses. Incident, Problem and ChangeManagement. Desirable Zero Trust architectureexperience. High assurance or governmentenvironments. Microsoft Identity and AccessManagement solutions. Linux administration. Azure AD/ ...

Microsoft Azure architecture and operating models. Knowledge of Government Digital Service standards, the Technology Code of Practice and NCSC cloud security principles. Understanding of ITIL 4, SIAM principles, ISO/IEC 27001, ISO/IEC 20000-1 and OWASP practices. Strong stakeholder management and communication skills, with the ability ...

security practices* Technical problem solving and resolution of application-related issues* Collaboration with engineering, SOC, and service management teams* Experience working within security and ITIL-aligned environments* Delivery within secure/enterprise/defence environments## ## Desirable:* Experience with SIEM/EDR/vulnerability management tools (e.g. Splunk, Trellix, Tenable ...

Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service management qualification Project Management qualification such as Prince2 or PMP Experience with automation platforms and workflow optimization (Internal Job Level: Specialist Team Leader) IND1 Job Benefits Holiday allowance ...

such as CyberArk (PAM), PKI services, or cross-domain/secure transfer solutions* Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)* ITIL-aligned service management practices (incident, problem, change)* Automation of operational activities (scripts, scheduled jobs, runbooks)* Experience working in high-availability or 24/7 service ...

/external stakeholder and keeping them in mind when taking actions or making decisions. Qualifications Essential Educated to degree level or equivalent experience Desirable ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions ...

analyses, develops, documents and implements changes based on requests for change. Qualifications Essential A postgraduate diploma/degree or equivalent level of experience Desirable ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience Interpersonal Skills Essential Excellent communication skills with the ability to communicate clearly and effectively with others ...

. Experience mentoring or coaching student workers/young adults. Experience working with a team to plan and successfully implement projects. Additional technology certifications ( ITIL , ITSM , CompTIA A+, Microsoft Fundamentals, etc.) Proven knowledge of/or experience with USNH acceptable computing practices, and security policies and procedures is also highly ...

hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. At least 2 of the following ...

Microsoft 365, Windows and Active Directory/Microsoft Entra ID. Experience investigating application issues and interrogating system or database information. An understanding of ITIL processes, including incident and problem management. Excellent troubleshooting, analytical and problem-solving skills. Strong communication skills and a customer-focused approach. Experience with Kerridge K8 would ...

committed to Working with third parties on scoping, quotes and delivery Tracking project costs and reporting progress to the IT Director Working within ITIL change processes Handing projects over to support with full documentation and training What you'll need: 3rd line level experience across Microsoft 365 and Azure ...

deliver IT and Digital Services and ability to adapt management practices to those emerging technologies Qualifications Essential A master's degree or equivalent experience ITIL Practitioner, VeriSM Foundation or equivalent experience Evidence of continuous professional development A recognised management qualification or equivalent experience Skills Essential Leadership and People Management: Demonstrates ...

Knowledge of CIS Benchmarks and security frameworks. Microsoft certifications such as MD-102, MS-102, AZ-104, SC-300, SC-200, or SC-401. ITIL Foundation certification or equivalent. Why Join Us? This is an exciting opportunity to influence the future of workplace technology within a global organisation. ...

across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills, with the ability to communicate effectively ...

required. Desirable: Some exposure to Intune or device management. Awareness of MFA and basic security best practice. Experience with remote support tools. Awareness of ITIL principles. Relevant certifications, or a willingness to work towards them, such as MS-900, CompTIA A+ or MD-102. What's on offer: Structured training ...

technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy Some understanding ...

producing high-quality customer service focussed reports for operational and executive stakeholders. Aptitude in developing and implementing IT service management policies and procedures ITIL qualified (foundation as a minimum, preferably practitioner) Good knowledge of ServiceNow Successful track record of delivering IT service improvement initiatives. An in depth understanding ...

related subject, or equivalent knowledge and experience gained through relevant work. Desirable IT-related professional qualification (e.g. Microsoft Certified Professional or equivalent). ITIL Foundation qualification. Experience Essential Experience of installing, configuring and maintaining network devices. Experience of supporting hardware, software and network infrastructure. Experience of problem solving and fault ...

attached Job Description and Person Specification for more information about the role and responsibilities. It is desirable for the successful candidate to hold ITIL foundation qualification or have an equivalent qualification in Service Management. Please ensure your supporting statement includes demonstratable evidence and specific examples on how you meet ...

Network security technologies (firewalls, IDS/IPS, VPN, segmentation)* Familiarity with virtualisation and cloud networking concepts* Network monitoring, diagnostic, and analytics tools* Understanding of ITIL and service management frameworks* Delivery within secure/enterprise/defence environmentsDesirable:* VMware NSX-T deep expertise and certification (or equivalent experience)* VCF networking integration ...