5 of 5 Permanent Journey Map Jobs in the South West

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

digital products with a focus on usability, inclusivity and accessibility. - Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). - Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. - Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

after they've booked their holiday. Reporting directly to the Director of Customer Strategy, you'll spearhead the initiative to ensure every customer journey and touchpoint, post-booking is meticulously crafted to offer unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role … Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within the customer journey, spearheading initiatives that refine service efficiency and customer satisfaction. ...

environments is required to work on a 3 month contract basis in Bath The Role As the Technical Programme Manager, you will rapidly assess, map and optimise end-to-end customer journeys and operational processes within the contact centre environment, identifying practical, opportunities to reduce cost to serve … delivery role focused on diagnosing inefficiencies, simplifying processes, and designing improvements that can be implemented at pace. Key Responsibilities Process Mapping & Current-State Assessment Map end-to-end customer journeys (sales, provisioning, fault, billing, retention) Document front-office and back-office processes, including systems, handoffs, and dependencies. Identify: Failure ...