5 of 5 Permanent Major Incident Management Jobs in the South West

Incident & Problem Analyst coordinates incident response and drives problem management across HL's enterprise technology estate, ensuring rapid service restoration, reduced repeat failure, and improved operational resilience. Operating within Service Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working … root cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate end-to-end incident management, including Major Incidents, ensuring rapid service restoration, clear communications, and accurate record keeping. Act as a Service Assurance control point during ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

commute to our office located at 40 High Street, Street, Somerset, BA16 0EQ for mandatory meetings. This might be every month. Responsibilities Own escalation management for service issues raised by providers or senior business stakeholders. Build and maintain trusted relationships with business leadership teams dependent on IT services. Provide … working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional ...

Service Management Lead owns the IT service management practice across IT Service Operations and must show that it works. The role leads the Service Management team, sets how incident, problem, change and release, knowledge and configuration management are run, and gives risk, audit … regulator evidence that service controls are working. The role owns the processes, and the Service Management team runs them day to day: coordinating major incidents, running change approval, leading problem investigations, and keeping configuration data accurate. Cloud Operations, Application Support, and the engineering teams run and support ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … teams, customers, and stakeholders to maintain service excellence. Alongside operational leadership, you'll play a key role in developing your team through coaching, performance management, wellbeing support, and creating an inclusive environment where colleagues feel empowered to succeed. What youll bring Experience leading teams within a Service Desk, National ...