Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
Head of Service Desk Microsoft Partner (Up to £70K DOE) My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function, ensuring … confidence Experience & Skills Minimum 6+ years in technical support, including significant 3rd-line experience in an MSP environment At least 5 years in a leadership role, ideally within a Microsoft-focused service organisation Solid experience with Microsoft tech stack: Windows Server, Active Directory, Azure (Entra ID), Microsoft 365, Intune, Autopilot Familiarity with networking fundamentalsfirewalls, VPNs … reporting on performance data and SLAs to guide decision-making Why Join? Competitive salary up to £70K DOE Opportunity to shape and lead a critical service function within a Microsoft Partner environment Collaborative culture, with investment in professional development and certifications Clear progression path and real influence over customer outcomes and technical delivery Private Health Care Flexible & Hybrid working More ❯
and multi-site environments is highly desirable. Technical Skills: Strong experience in Windows and macOS environments (Linux is a plus). Proficiency with deployment and endpoint management tools (e.g., MicrosoftIntune, SCCM, JAMF) Scripting and automation skills (e.g., PowerShell, Bash) are a strong asset. Security Knowledge: Solid understanding of security standards and modern endpoint architecture (e.g., Zero More ❯
country. They are seeking a talented Application Packaging Architect with strong experience in Application Packaging to join a highly sensitive end client. Experience Required: Proficient in packaging tools like Microsoft Endpoint Manager, SCCM, and Intune. In-depth knowledge of Windows 11 architecture and deployment methods. Skilled in scripting languages (e.g., PowerShell, VBScript) for automation. Extensive experience in application packaging … workshops with clients to architect modern workplace solutions. Collaborate with stakeholders to align packaging with project goals and security policies. Develop, test, and deploy application packages using tools like MicrosoftIntune, SCCM, AdminStudio, and InstallShield, Convert existing packages to MSIX format for cloud-based deployment Automate processes using PowerShell scripting Maintain thorough documentation of packaging and deployment More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
key office alterations. Occasionally overseeing and managing contractor installations out of core business hours. About You 4 Years previous experience in an IT Technical support role. Excellent knowledge of Microsoft Office 365 and MS Operating Systems Understanding of ITIL (ITIL foundation is desirable) Great working knowledge of Microsoft Intune. Use of and understanding of IT Tools, Active Directory … when dealing with changing requirements and priorities. Able to resolve issues or come up with a workaround while under pressure. Desirable Technologies: Experience using ITSM tools such as ServiceNow Microsoft Autopilot Microsoft Defender JAMF Apple Mac OSX Apple iOS Microsoft Teams Rooms Networking technologies such as TCP/IP, VLANs. Interview process 1 Stage Interview (50min on More ❯
an IT infrastructure with particular emphasis on end user devices, support within an educational environment. Excellent troubleshooting and diagnostic skills. A working knowledge of/or passion to learn MicrosoftWindows operating systems, VMWare, desktop applications and associated hardware such as laptops, desktops, printers and peripherals. Experience of working within a structured IT support/helpdesk environment. An ability … skills are a must. Experience or knowledge of the following key technologies: Windows 10, Windows Server 2012R2, 2016 & 2019 Client (desktop, laptops, tablets and server hardware) VMware vSphere\vCenter Microsoft Office 365 and desktop office suite Active Directory, Group Policy Networking – DHCP, DNS, TCP/IP, VLANs, switching, firewall, wireless, WAN Virtual server backup technologies such as Veeam Mobile … also be beneficial to have experience of: VMware Site Recovery Manager SAN Technologies Web, E-mail Security and child safeguarding Educational MIS systems (SIMS, Schoolbase, etc). Azure, InTune & autopilot (End Point Manager). About us We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and More ❯
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Penelope
and/or Google Workspace Experience supporting networking devices/functions such as DHCP, Wi-Fi, routers, broadband etc. Experience supporting Windows 10 and common desktop software including Microsoft Office Basic understanding of cloud concepts Have the right to work in the UK At least two years experience * in a similar position. (*experience excludes any time as an apprentice … and devices running MacOS Experience supporting virtualised infrastructure assets Experience of MDM (mobile device management) inTune/Apple Configurator Networking skills, TCP/IP, routing, DNS, etc MicrosoftWindows Server 2008 2019 experience A certified MCP (Microsoft Certified Professional) Experience working within a managed service provider (MSP) environment A Bachelor's Degree or equivalent advanced studies More ❯
Gloucester, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
technical exposure Proactively identify recurring issues and suggest improvements What Were Looking For Proven experience in a 2nd Line IT Support role, ideally within an MSP Solid knowledge of Microsoft 365, Windows Server (2016+), Active Directory, DNS/DHCP Experience with Azure (e.g. Azure AD, basic VM management, Intune) Good networking fundamentals: firewalls, switching, VPNs Familiarity with … and communication skills Full UK driving licence (client visits required) Benefits: Salary up to £40,000 DOE Private healthcare 25 days annual leave + bank holidays Professional development and Microsoft certification support Electric car scheme Pension scheme Flexible hybrid working If youre interested in this opportunity, please send across your CV for immediate consideration. Set2 Recruit is acting as More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
Senior Customer Success Manager/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for … technical teams to drive service performance and strategic alignment. Key Responsibilities Manage the customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas … feedback and contribute to continuous improvement of our services and engagement model Required Experience Proven experience in a Customer Success, Service Delivery, or Account Management role Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc. Confident managing customer relationships and running business/technical reviews Familiarity with ITIL service processes, SLAs, and More ❯
occasional onsite client visits Hybrid working (typically 2–3 days in the office, with flexibility) A varied role with exposure to a wide range of technologies Ongoing training, including Microsoft 365 Admin, Azure Fundamentals, and more A supportive team that value collaboration, initiative, and growth Tech you will work with: Microsoft 365 and SharePoint Intune and … endpoint management Active Directory (security and admin) Networking (TCP/IP, DNS, DHCP) Microsoft desktop and Office systems Hardware support What we are looking for: Previous experience in a 2nd Line (or strong 1st Line ready to step up) role Strong troubleshooting and communication skills Calm under pressure and focused on solving problems Ideally, experience in a service provider More ❯
Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
Group Policy (including complex group nesting, privileged access, and automation). Supporting hybrid Exchange environments (on-prem and online) including mail flow, transport rules, shared mailboxes, and migrations. Administering Microsoft 365 and Azure, including PowerShell scripting, licensing, security and compliance settings, conditional access, and automation of bulk tasks. Managing Intune and SCCM for endpoint onboarding, policy deployment … and mentoring technical teams. Specifically, we’re looking for: Ideally a minimum of 7 years' experience in systems administration or infrastructure engineering. Strong knowledge across Active Directory, Windows Server, Microsoft 365, Exchange Hybrid, Azure, PowerShell scripting, and endpoint management tools like Intune and SCCM. Experience supporting high-availability environments, with a focus on security, resilience, and user … experience. Excellent problem-solving skills and a proactive approach to automation and process improvement. Previous experience leading or coaching junior team members. Professional certifications in Microsoft technologies or cloud platforms (highly desirable). Why This Role? Salary up to £56,000 Hybrid & Flexible Working, designed to fit around your life, not the other way around. Supportive Team Culture, you More ❯
exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and … Analyst, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active … Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you’re ready to apply your expertise in a More ❯
join a successful and technically strong workforce based in Stonehouse. The successful candidate for this role will possess strong skills across IT infrastructure, with a strong grasp of the Microsoft stack, and associated technologies. You will ideally have relevant qualifications, although this is not essential and strong practical experience is seriously considered. Benefits for the 3rd Line engineer … an expeierience Infrastructure Engineer, you will have strong skills in: Windows o/s Azure Windows Server Exchange Intune Hyper-V M365 Active Directory Dell Server Cisco Microsoft Office If you are interested in this role or looking for something similar, please contact Harry Davies directly. If you are interested in this position please click 'apply'. More ❯
Employment Type: Permanent
Salary: £40000 - £45000/annum 25+ Bank Career progression and trai
Mac desirable. Excellent troubleshooting and problem-solving skills. Understanding of network technologies and security best practices. A clean driving license (essential for client site visits). Desirable Skills & Certifications: Microsoft certifications (MCSA, MCSE). Experience with Jamf or Intune for device management. Benefits Free on-site parking. Health insurance. Opportunities for career growth and professional development. This More ❯
Cirencester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
Arcas Technology Ltd
Collaborating with global vendors/partners to procure necessary hardware. Overseeing user access privileges and enforcing security protocols to safeguard sensitive data against unauthorised access. Key Skills: Proficiency in Microsoft 365 suite, encompassing Entra (Azure AD), Teams, Outlook Online, and Sharepoint. Demonstrated expertise in Microsoft Endpoint Manager (Intune), including macOS deployment proficiency. Experience in supporting MacOS … environments. Sound comprehension of IT infrastructure best practices. Proficiency in deploying MFA/Conditional Access within Microsoft 365. If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology. More ❯
GL7, Upper Siddington, Gloucestershire, United Kingdom Hybrid / WFH Options
Arcas Technology Ltd
Collaborating with global vendors/partners to procure necessary hardware. Overseeing user access privileges and enforcing security protocols to safeguard sensitive data against unauthorised access. Key Skills: Proficiency in Microsoft 365 suite, encompassing Entra (Azure AD), Teams, Outlook Online, and Sharepoint. Demonstrated expertise in Microsoft Endpoint Manager (Intune), including macOS deployment proficiency. Experience in supporting MacOS … environments. Sound comprehension of IT infrastructure best practices. Proficiency in deploying MFA/Conditional Access within Microsoft 365. If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology. More ❯