4 of 4 Permanent Order Management Jobs in the South West

consistently achieved. Key responsibilities include: Leadership & Team Development Lead, motivate, and develop a Customer Support team through regular 1:1s, coaching, and performance management Manage appraisals, probation reviews, PDRs, and performance goals Allocate workload and inbox ownership to ensure service coverage and KPI delivery Identify and address underperformance early … facing documentation Capture and champion customer feedback, translating insight into service improvements Operational Performance & Reporting Own and deliver Customer Support KPIs, including response times, order processing, backlog management, and customer satisfaction Champion effective use of HubSpot CRM, ensuring all customer interactions are logged, tracked, and followed up accurately ...

budget and timescales. Manage scope changes through the agreed change-control process and perform configuration activities where required. Work in line with established project management processes and tools, ensuring all change follows governance standards. Facilitate workshops and update sessions across all levels of the business, including exec stakeholders. Escalate … quality of the work of the team. Setting clear examples of positive behaviour which is in keeping with our values. Proactively support effective team management by seeking timely guidance from your manager, addressing conflict, managing conduct and attendance in line with AXL policies, and building open, positive working relationships ...

systems that power their entire operation behind the scenes. This is not a customer facing feature role. Instead, you will own the core order management platform, APIs and integrations that sit at the heart of the business, connecting eCommerce, consultation workflows, warehouse systems and third party partners. ...

We are currently working with a Telecoms and IT provider for businesses who primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. They install and support solutions to businesses of ...