IT Technician
Bodmin, Cornwall, South West, United Kingdom
Pilgrims Europe
Job Title: IT Site Services Specialist ?? Department: IT Operations ?? Location: Bodmin/Redruth ?? Reporting To: IT Site Services Team Lead ?? About the Role We are seeking a passionate and proactive IT Site Services Specialist to join our dynamic IT Operations team. Based across our Bodmin/Redruth and Windmill Lane sites, you will play a key role in delivering … colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service performance at a component level, producing reports with recommendations for risk mitigation. Liaise with third-party … vendors regarding technical build, support, and maintenance. Ensure service levels are met in line with published/agreed SLAs. Provide specialist technical support and proactive maintenance of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and More ❯
Employment Type: Permanent
Posted: