2 of 2 Permanent Proactive Management Jobs in the South West

we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯

new products. Develop frameworks to improve NPI efficiency, reduce time-to-market, and enhance quality. Build tools for resource and capacity planning to enable proactive project management. Create reports and dashboards to track progress, highlight opportunities, and present insights to key stakeholders. Collaborate cross-functionally to implement continuous improvement … initiatives. Support the development and integration of project management tools and systems. Engage in ongoing learning and development to strengthen both technical and leadership capabilities. What Skills and Qualifications needed: A degree or master's in Data Analytics, Engineering, or a related discipline. Previous experience in a data/… in tools such as PowerBI, SQL, and SAP. Comfortable working with complex datasets and deriving actionable insights. Excellent communication and stakeholder engagement skills. A proactive, self-starting attitude with a continuous improvement mind-set. Important Notes: Sponsorship: applicants must have the right to work in the UK. Security Clearance More ❯