South West London, London, England, United Kingdom
Michael Page Technology
an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. RootCauseAnalysis: Perform rootcauseanalysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯
this includes through-life design support activities, product improvement, lessons learned and the management of small projects. Job Description Essential Responsibilities: Provide post-design support of engineering issues, establishing rootcauseanalysis and process improvements as appropriate. Managing obsolescence issues, including re-design, risk analysis, cost, last-time-buy, documentation configuration and customer approval. Ensuring adherence … colleagues. Identify, develop, and implement continual improvement practices in all business areas worked also ensuring all lessons learnt back into relevant design teams. Support of customer returns with detailed rootcauseanalysis and investigation. Responsible for Supply Chain design engineer support Accountable for cost analysis, OEM & work with PSE on customer returns, and recommend ideas for More ❯
Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests. Please note you will need to be eligible to attain security clearance once you have started in the position which … the company will provide. The RoleAs a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests.The Responsibilities* Call and incident Management* Respond to service calls and resolve incidents to ensure SLA targets are achieved* Increase the First Time Fix More ❯
Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests. This role requires hands-on experience working with Luna HSM including deployment, configuration and maintenance. Please note you will need … the position which the company will provide. The RoleAs a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests.The Responsibilities* Call and incident Management* Respond to service calls and resolve incidents to ensure SLA targets are achieved* Increase the More ❯
are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with rootcauseanalysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of More ❯
are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with rootcauseanalysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of More ❯
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence — ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
operation of the Truespeed network and its interconnections Implement and support network monitoring tools and automation solutions to drive efficiency Proactively monitor, troubleshoot, and resolve complex network issues, conducting rootcauseanalysis and creating PIRs Validate and review network designs and proposed changes, ensuring resilience and scalability Collaborate closely with the design authority on roadmap development and More ❯
operation of the Truespeed network and its interconnections Implement and support network monitoring tools and automation solutions to drive efficiency Proactively monitor, troubleshoot, and resolve complex network issues, conducting rootcauseanalysis and creating PIRs Validate and review network designs and proposed changes, ensuring resilience and scalability Collaborate closely with the design authority on roadmap development and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Opus Enterprise Ltd T/A Real Recruitment
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
setting. Strong knowledge of mechanical and electrical systems (hydraulics, pneumatics, PLCs, AC/DC drives). Proficient in CAD software (SolidWorks, AutoCAD) and Microsoft Office/Project. Skilled in rootcauseanalysis, 8D, FMEA, and fault-finding techniques. Excellent communication, organisation, and problem-solving skills. Comfortable working under pressure in a dynamic, shop-floor-focused environment. Experience More ❯
Evaluating both new and existing equipment to ensure performance and compliance. Supporting the development and documentation of testing standards and procedures. Participating in cross-functional troubleshooting and contributing to rootcauseanalysis and resolution. Providing detailed feedback to Design and Engineering teams, participating in design review meetings. Ensuring high quality standards are met and all relevant documentation More ❯
Evaluating both new and existing equipment to ensure performance and compliance. Supporting the development and documentation of testing standards and procedures. Participating in cross-functional troubleshooting and contributing to rootcauseanalysis and resolution. Providing detailed feedback to Design and Engineering teams, participating in design review meetings. Ensuring high quality standards are met and all relevant documentation More ❯
as first line support to software customers, acting as a triage for the development team. Ensuring urgent cases get the required prioritisation. Be responsible for customer feedback surveys, providing analysis for management Ensure that any additional commercial opportunities with existing customers are optimised and that positive customer relationships are maintained. Lead on delivery of Customer Satisfaction data collection, rootcauseanalysis of results and staff training for Software Services teams. Ad-hoc duties as required This role would lend itself to someone who highly organised and likes to be involved in all aspects of a project lifecycle.There is a full job description to review for this opportunity so If this role offers the type of challenge More ❯
a hands-on approach, excellent fault-finding skills, and a strong eye for detail. Key Responsibilities: Conduct both manual and automated testing on electronic products. Perform fault finding and rootcauseanalysis on customer returns. Ensure all testing processes meet industry and safety standards. Complete and maintain accurate documentation and test reports. Carry out Environmental Stress Screening More ❯
efficient, high-quality support. Ensure business systems continuity, disaster recovery, and risk mitigation. Provide second and third-line support for core applications, integrations, and custom solutions. Troubleshoot issues, conduct rootcauseanalysis, and implement preventive measures. Advise on solutions, evaluate risks, and support business case development. Gather, document, and translate requirements into functional solutions. Implement configuration or More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Crimson
industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and rootcause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. * All More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Crimson
industry standards.* Built secure user devices and managed device integrity and anti-malware.* Implemented proactive monitoring and automation tools for predictive operations.* Drove service management improvements including ticketing and rootcause analysis.* Ensured robust backup strategies and data integrity across on-premises and cloud.* Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery.* All More ❯
industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and rootcause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. * All More ❯