10 of 10 Permanent Service Desk Engineer Jobs in the South West

Second Line Service Desk Engineer - Bodmin Onsite!!!!! Salary up to £32,500 A Second Line Service Desk Engineer is needed in Bodmin, Cornwall to deliver technical support across various businesses and industries. Responsibilities include managing the helpdesk, troubleshooting issues, performing repairs or upgrades, assisting First Line Engineers, escalating cases to Third Line, and supporting … on-site. The ideal candidate is proactive, collaborative, results-driven, and skilled at working in fast-paced environments with strong interpersonal abilities. Keys skills and responsibilities, Previous Support/Service Desk Experience Demonstrates knowledge of Microsoft 365, including email concepts, SharePoint, OneDrive, and Azure AD. Has an understanding of network concepts such as LAN, WAN, VLAN, WIFI, IPSEC … across various sizes and industries. Manages and monitors the helpdesk, identifies issues, troubleshoots problems, and performs repairs or upgrades as needed. Serves as an escalation point for first line service desk engineers, assisting with technical challenges. Escalates support issues to third line when required, ensuring timely resolution. Supports field engineers by offering expertise and providing on-site assistance More ❯

Job Title: Service Desk Engineer Location: Exeter (4 days per week on-site) Contract Type: 6-Month Contract (FTC) Start Date: ASAP Salary: £33k Overview A leading technology-driven organisation is seeking a Service Desk Engineer to join their IT team on a 6-month contract basis. This role is ideal for someone who … smooth day-to-day IT operations. The role sits within a collaborative team and reports to the 1st Line Team Leader. Key Responsibilities Provide first-line support via the service desk and approved support channels. Troubleshoot and resolve issues related to: Microsoft 365 (O365) Windows OS and desktop support Microsoft applications Cloud services Printers and peripheral devices Administer … escalate issues when necessary. Skills & Experience Essential: Previous experience in a 1st or 2nd line IT support role. Strong working knowledge of Microsoft 365 and Windows environments. Familiarity with service desk tools and methodologies. Excellent communication and interpersonal skills. Desirable: ITIL v3/v4 Foundation certification. Degree in IT, Computer Science, or related field. UK driving licence (advantageous More ❯

Job Title: Service Desk Engineer Location: Exeter (4 days per week on-site) Contract Type: 6-Month Contract (FTC) Start Date: ASAP Salary: £33k Overview A leading technology-driven organisation is seeking a Service Desk Engineer to join their IT team on a 6-month contract basis. This role is ideal for someone who … smooth day-to-day IT operations. The role sits within a collaborative team and reports to the 1st Line Team Leader. Key Responsibilities Provide first-line support via the service desk and approved support channels. Troubleshoot and resolve issues related to: Microsoft 365 (O365) Windows OS and desktop support Microsoft applications Cloud services Printers and peripheral devices Administer … escalate issues when necessary. Skills & Experience Essential: Previous experience in a 1st or 2nd line IT support role. Strong working knowledge of Microsoft 365 and Windows environments. Familiarity with service desk tools and methodologies. Excellent communication and interpersonal skills. Desirable: ITIL v3/v4 Foundation certification. Degree in IT, Computer Science, or related field. UK driving licence (advantageous More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

JOB TITLE: Service Desk Support Engineer LOCATION: Swindon SALARY: £26,000 TO £30,000 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule, covering … nights, weekends, and public holidays. Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE SERVICE DESK SUPPORT ENGINEER OPPORTUNITY: We’re looking for a motivated and customer-oriented Service Desk Support Engineer to join our team, providing round-the-clock (24/7/365) support … records within the ticketing system. Keep users informed throughout the resolution process, providing clear communication and helpful guidance. Escalate complex or unresolved issues to the appropriate teams while ensuring service levels are maintained. Collaborate with colleagues to enhance processes, share knowledge, and contribute to internal documentation. THE IDEAL CANDIDATE WILL HAVE: Demonstrated experience in IT support, service desk More ❯

JOB TITLE: Deputy Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £30,000 to £32,500 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating … shift schedule, covering nights, weekends, and public holidays. Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE DEPUTY SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re seeking a proactive Deputy Shift Leader Service Desk Engineer to help manage our 24/7 support desk. You’ll lead the team … during shifts, resolve technical issues efficiently, and ensure excellent customer service - ideal for a skilled engineer ready to step into a leadership role. RESPONSIBILITIES Support the Shift Leader in managing daily service desk operations and deputise when required. Lead and guide the team to resolve incidents efficiently and meet SLAs. Act as the escalation point for More ❯

Job Title: IT Service Desk Engineer Location: Bristol Salary: up to £30,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for More ❯

Job Title: IT Service Desk Engineer Location: Bristol Salary: up to £30,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for More ❯

Job Title: IT Service Desk Engineer Location: Bristol Salary: up to £30,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for More ❯

JOB TITLE: Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £32,500 to £35,000 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift … schedule, covering nights, weekends, and public holidays. Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re looking for a hands-on Service Desk Shift Leader to manage a 24/7 support team, ensuring fast, effective resolution of IT issues. You’ll … lead by example, providing technical guidance, maintaining high service standards, and keeping systems running smoothly in a dynamic environment. RESPONSIBILITIES Lead and support a team of service desk technicians, ensuring incidents are logged, prioritised, and resolved within SLAs. Act as the escalation point for complex or high-priority issues, providing hands-on technical guidance and mentoring. Maintain More ❯