2 of 2 DemandTrendPermanent Systems Support Jobs in the South West

The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer/Helpdesk 2 nd/3 rd Line Support to join their growing IT team. About the Role: On behalf of our client we are seeking a highly skilled Senior Engineer/2 nd/3 rd Line Helpdesk Support to support and maintain the existing managed IT support client base, while acting as the technical escalation point for the Service Desk team. This is a varied and hands-on role with responsibility for their service desk, escalations, and involvement in technical leadership across the business. This role will be office based three days per week , with … two days working from home . Key Responsibilities will include: Acting as the technical escalation point for the IT Service Desk Providing support via tickets, email and phone Assisting with pre-sales technical support Leading the response during P1 critical issues Completing BAU tasks including patch management , vulnerability management , and backend system troubleshooting Onboarding new clients when needed More ❯

small team to assist with the administration of the ESR (Electronic Staff Record) system. Based within Finance, you will be required to work without direct supervision but with the support of the ESR System Administrator and the Rostering & ESR System Manager. Please be aware that this role is not currently eligible for visa sponsorship. Applicants should be aware of … by Mangers through ESR Manager Self Service (ESR MSS) and running reports, as necessary. In additional to having excellent attention to detail, you will have experience of using electronic systems and an ability to work to deadlines. Experience in using ESR would be desirable although not essential as training will be provided. For further information please call Kathy Old … online. Person Specification EDUCATION, QUALIFICATIONS & TRAINING Essential Educated to a minimum of 4 GCSE's Grade C (or equivalent) including Mathematics KNOWLEDGE & EXPERIENCE Essential Experience of working with computer systems, including Microsoft Office, to manage complex information Knowledge and understanding of financial procedures, SFI's and SO's Desirable Experience of investigation and analysis into complex finance queries Experience More ❯