2 of 2 Permanent Trend Analysis Jobs in the South West

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical Knowledge – Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role … investigations, and ensure timely, accurate updates to stakeholders. The role also covers proactive and reactive Problem Management, using tools for monitoring, triage, root-cause analysis, trend detection, and reporting. Key Actions Monitor and drive incidents to closure, escalating when needed Assess severity and manage major incidents through remediation ...

service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Designs and creates detailed KPI reporting to support SLT Manages the IT Secure Operations run budget. Takes ownership of Incident, Request ...