2 of 2 Permanent 1st Line Support Jobs in South Yorkshire

Job Title: 1st Line Support Team Leader Location: Sheffield (Hybrid - 3 days office/2 days remote) Salary: Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP … a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. The role includes overseeing ticket progression … managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians, ensuring effective daily operations and positive team morale. Conduct regular 1-to-1s, probation reviews, and performance appraisals. Manage team rotas, absence/holiday tracking, and More ❯

x Temp - First Line Customer/IT Support - DONCASTER Starting ASAP - 3 to 4 months ongoing Salary - £26,000 Shifts: 6am … 2pm OR 12pm - 8pm Fully based on site - parking available Elevation Recruitment are exclusively working with a fantastic business based in Doncaster who are looking to recruit 3 x 1st Line Customer/IT Support individuals. Main Duties will include: - Supporting the setup of the service desk function - Support IT requests via phone … and email - Work with a ticket system to help troubleshoot and resolve customer problems - Assist with password resets and application support - Follow up with end users to ensure service has been at the right level - Assist with system updates - Escalate more complex queries to 2nd or 3rd line support You must have previous experience More ❯