2 of 2 Permanent Actionable Insight Jobs in South Yorkshire

solving skills to get to the bottom of complex challenges in data, reporting and performance. They turn data into actionable insight, supporting clinical and corporate colleagues to understand their performance and opportunities to improve. They line manage a small number of Performance Analysts and further ...

optimised for deflection while keeping customer satisfaction at a great level. It is both creative and operational role - balancing content production with governance, insight-driven improvements, and continuous optimisation. Responsibilities/Accountabilities: Knowledge & Content Ownership: Own and maintain all internal and external knowledge content across Zendesk, Help Centre … with customer service teams to identify common customer issues and gaps in flows or content. Work closely with leadership teams to provide actionable insights that support coaching and feedback. Review top unanswered questions and implement changes where needed to reduce avoidable contacts. Collaboration & Support: Partner with ...