2 of 2 Permanent Customer Insight Jobs in South Yorkshire

millions of users relying on their platform, this is a rare chance to work on products that genuinely matter — with the data, reach and customer base that very few SaaS employers can offer. The Role You'll own the "what" and the "why" of your product area, working across … shape product direction, and act as the connective tissue between customers, stakeholders, and delivery teams — championing outcomes over outputs and grounding every decision in customer insight and strategic value. What you'll be doing Building deep understanding of users and the market to ensure the product delivers maximum ...

Senior Machine Learning Engineer to advance our CX intelligence platform. You will design, train, and deploy transformer-based models and agentic systems on customer feedback data, balancing bespoke fine-tuning with off-the-shelf LLMs. You’ll own pipelines for extraction, retrieval, reranking, summarisation, and sentiment analysis, and help ...