2 of 2 Permanent Head of Operations Jobs in South Yorkshire

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion … for transforming customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive … end-to-end operational change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven More ❯

NHSBT is committed to being the best donation, transplant and transfusion service in the world. We work collaboratively as a team to ensure every valuable organ, tissue and unit of blood is being used to best effect, and you could be central to this challenge with your visionary approach to delivering seamless Digital, Data & Technology Services (DDTS) services. This … pivotal role will see you leading the delivery and development of effective Service Operations, providing operational resilience and high levels of customer satisfaction as we continuously improve our systems and services. Leading the IT Service Desk, site-based IT support teams, IT Operations and Change, Problem and Service Asset & Configuration Management teams, your role will involve … fulfilling service level agreements and contractual obligations for each IT service through effective use of people, processes and technology. As part of that, youll need to describe the scope of services, delivery models and motivate a large team of people as well as ensuring effective transition planning by implementing robust service take-on processes. By taking More ❯