4 of 4 DemandTrendPermanent ITSM Jobs in South Yorkshire

Android, and Chrome OS Network & monitoring tools ManageEngine, VPN, Meraki, PRTG Alerting Mobile device management Sophos MDM or similar platforms Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool A little about Sofology Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and vendor management More ❯

users and IT Services Department to resolve these issues. They will be part of the ITSM Platform Team which is responsible for providing support and development of the IT Service Management Toolset. The team are also responsible for the development and transition of new and existing services, definition of business processes and workflows, Service Improvement, Knowledge Management, Reporting, service automation … create and maintain access control using complicated data matrix provided by the national RBAC database. Develop new and maintain and optimise existing automated workflows and business logic within the ITSM Platform. About us You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the … systems. Use of scripting languages such as PowerShell to automate operations and undertake auditing. Fundamental knowledge of an administrative scripting language (PowerShell, Jscript, etc.). Experience of using an ITSM Platform. Skills and Knowledge Essential Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations. Experience and good understanding of Microsoft products e.g. Excel, Access More ❯