5 of 5 Permanent ITSM Jobs in South Yorkshire

support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain … Configure and support iOS/Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft certifications (desired) * Experience with ITSM systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer More ❯

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud More ❯

Remote Type:Permanent, Full-Time Salary:Up to £150,000 Are you in the top 1% of Site Reliability Engineers in the UK? Join a cutting-edge IT Service Management company building a world-class SRE team to support a mission-critical Java-based platform used by millions globally click apply for full job details More ❯