3 of 3 Permanent ITSM Jobs in South Yorkshire

teams in a service-driven environment (essential) A background delivering technology services into retail or hospitality sectors (desirable) Experience working with ITIL frameworks (desirable) Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Strong operational planning skills, including forecasting, resource modelling, and capacity planning Experience managing supply chain or logistics support functions Experience negotiating commercial contract terms More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯

delivery through Jira, including ticketing and small project workflows Leading and developing the Helpdesk team through coaching, mentoring and performance management Identifying areas for improvement and implementing best practice ITSM processes Monitoring business data, service performance, and relevant budgets This is a role for a confident, people-focused technical leader who enjoys being hands-on while developing others. You will … Helpdesk roles, with experience in a supervisory or team lead capacity Experience working in a manufacturing or industrial environment Strong troubleshooting expertise across Windows 10 & 11, basic networks and ITSM processes Working knowledge of Jira and Google Workspace Experience supporting Citrix environments Excellent communication skills with the ability to engage at both technical and non-technical levels Experience supervising remote More ❯