2 of 2 Permanent Incident Analyst Jobs in South Yorkshire

Network Rail is seeking an Incident Analyst within the DDaT Telecoms Operations to prioritise faults, coordinate internal teams and third-party suppliers, and provide regular updates to senior stakeholders. This role emphasizes safety, fatigue monitoring, and efficient fault resolution in a complex rail network. You will maintain incident ...

Updates are provided until the fault is resolved or a work around has been implemented to ensure it is no longer service affecting. The Incident Analysts carry out fatigue management to all NR Telecoms technicians working beyond standard working hours, to ensure they are safe and all times. Provide … Tier 1 incident management, coordinating internal resolver teams and third-party suppliers to restore telecom services within agreed timescales. Lead communications for all priority incidents, ensuring clear, timely updates to customers, resolver groups, and senior management. Undertake out-of-hours National Section Manager responsibilities, supporting Network Rail Operations ...