Customer Delivery Manager
- Hiring Organisation
- COMPUTACENTER (UK) LIMITED
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
manage risk and drive continual improvement. On a day to day basis this looks like: Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS). Use data and insight to identify trends, risks and improvement opportunities. Act as a key point … globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours ...