1 to 8 of 8 Permanent Service Management Jobs in South Yorkshire

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »

for any major incidents that may occur during the day to day running of the contract. They will be part of a large Global Service Desk that supports our long standing global financial customer. Objectives of the role: To achieve a smooth transition from sales to delivery using known … and effective methodologies eg Global Method and IT Service Management To manage, coordinate and deliver a new or enhanced MPS solution to the customer Act upon and resolve issues quickly and effectively with internal and external partners To manage expectations to agreed project milestones and deliverables. To manage … enable effective communication links between the customer and the MPS deployment parties to facilitate successful deployment of MPS What will you be doing: Escalation Management and handling Managing escalations, ensuring that they are logged, progressed, updated, authorised, expedited, and resolved within the agreed timeframes Own and issue all communications more »

forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service more »

all your pharmaceutical knowledge whilst gaining new skills that are easily transferable. You will work with the Accountable Pharmacists, to support the aseptic dispensing service, maximising efficiency, and product quality. You will support the Accountable Pharmacists in setting up the newly built ATMP facility for the preparation of innovative … 8a - Extensive experience in hospital pharmacy: -Aseptic services Band 8a - Sound understanding of the principles of Oncology/haematology Band 8a - Evidence of delivering service improvements. Band 8a - Working knowledge of current GMP and QAAPS standards and legislation. Band 8a - Enhanced knowledge of Good Clinical Practice and experience of … and validation/checking requirements. Further Training Essential Working knowledge of environmental monitoring procedures and QA documentation relating to aseptic production & GMP. Desirable Aseptic service management course attendance, such as the Aseptic Service for Managers course (Manchester University) or equivalent. Leadership or management qualification. Special Skills more »

We are seeking a hands-on Infrastrcure Manager to lead a small UK-based team consisting of service desk analysts and infrastructure engineers supporting a global multi-site environment. Permanent based in Sheffield paying up to £60,000 + bonus and benefits The successful candidate will be responsible for … managing the global IT support function, ensuring the delivery of high-quality technical services. The role requires a deep understanding of ITIL-based service management, experience with SLAs and KPIs along with strong networking experience and Microsoft hybrid solutions. About You Must have a strong technical skillset and … networking, coupled with hands-on experience in both on-premises and cloud computing, is crucial. Additionally, must have a history of successfully managing ITIL service teams Key Responsibilities: Collaborate on defining the IT and technical strategy in line with overarching global IT strategy. Manage an ITIL-based service more »

First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that … of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows more »

will I be doing? Provide strong leadership, as you’ll be responsible for supporting colleagues across the UK and globally. Managing the ITIL-based service function, managing SLAs and KPIs. Ensure that platforms are built and maintained to meet the required security standards. Provide support services to the business … successful delivery and integration of infrastructure services, as well as any future changes. What do I need? Proven experience in an infrastructure/IT management role. Strong expertise in ITIL-based service management Experience and understanding of Windows, AD, 365 Cloud, Networks (WAN, Firewalls, Wireless), Virtualisation etc. more »

technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about more »