Service Desk Architect
- Location
- Sheffield, England, United Kingdom
Information Technology and Services industry is looking for a Service Desk Architect to lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking environment. The role will define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational … data flows to improve service quality, resilience, user experience, and governance. Work across internal support teams, suppliers, service owners, and technology functions to establish scalable, resilient, and secure support services aligned with business and technology strategies. Drive service integration, operational readiness, continual improvement, and opportunities for automation ...