14 of 14 DemandTrendPermanent Customer Experience Jobs in Southampton

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS As an Onsite Service Engineer , you will be the first point of contact for maintaining … and supporting cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities : Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering them to maximise productivity. Collaborate with Apogee and … working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week. SKILLS AND EXPERIENCE REQUIRED Prior experience as an engineer specializing in MFD printers is essential Proven ability to deal with clients in a professional and courteous manner, both remotely and face More ❯

project, with a key focus people, process, technology adoption and optimising ways of working to enhance our client's journey and our employee experience. We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology … mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead. Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring new processes and tools are understood and perform on-going assessment against success criteria. Maintain … comprehensive programme documentation, including reports, plans, and records. Provide regular updates to senior management and stakeholders. Skills, knowledge, expertise: 7+ years of/programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams. Proven experience of successfully managing large More ❯

annually. Three months service is required at the annual invitation date, normally in October. Our Behaviours At Kingfisher, we are united by our 6 core behaviours Constantly improving our customer experience Acting with humanity and care Be curious Thriving on learning, thinking beyond the obvious Be inclusive Acting inclusively in diverse teams to achieve together Be agile Working … you have the chance to build different career paths within multiple areas of the organisation. Sharing is caring We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it. Reach for the stars So your ambitions are high? Good More ❯

recurrence of the issue. Identify, document, and report issues with software, design, reliability, and maintenance issues to the relevant teams, ensuring that they are aware of and are addressing customer expectations. Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed/wide scale. Work effectively … queue based upon your skills and abilities, and work cases that are increasingly challenging to develop and sharpen your skills. Have you got what it takes? 5+ years of experience in cloud support. Excellent technical and analytical skills. Experience and in-depth knowledge of data handling and MS SQL. Experience of Programming or Advanced Scripting (C#, PowerShell … etc.) Experience querying API's (REST, SOAP) and processing the output. Experience working on Production and Test customer systems. Exposure to SOA applications and services. Exposure to commercial cloud providers (Ideally Azure, others considered) Efficient, effective and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions. Able More ❯

annually. Three months service is required at the annual invitation date, normally in October. Our Behaviours At Kingfisher, we are united by our 6 core behaviours Constantly improving our customer experience Acting with humanity and care Be curious Thriving on learning, thinking beyond the obvious Be inclusive Acting inclusively in diverse teams to achieve together Be agile Working … you have the chance to build different career paths within multiple areas of the organisation. Sharing is caring We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it. Reach for the stars So your ambitions are high? Good More ❯

issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management tools and platforms, remote access … WHAT'S IN IT FOR YOU? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground More ❯

D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You … will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins … architects, and project managers to deliver high-quality solutions Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power More ❯

provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the … threaded, multi-server environments. Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability. Performing testing of your work, fixing defects and helping to resolve customer support cases. Have you got what it takes? Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code Experience working in collaborative … multidisciplinary teams Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium Solid understanding of the principles of network security, authentication and authorization Experience of working with databases using Entity Framework Good knowledge of SOLID principles Experience More ❯

provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the … data Fault replication and analysis, and testing of software fixes Non-functional testing (performance, security, accessibility etc) Interfacing with various R&D groups and with support tiers Have significant experience of automating tests and test environments Have practical knowledge of C#, Web API testing, Azure portal Have practical knowledge of software testing methodologies, with an emphasis on Agile testing. … Be process oriented with good attention to detail Follow a structured and analytical approach, with good troubleshooting skills. You will have an advantage if you also have: Practical experience of: SQL Server and SQL administration Elasticsearch/Kibana GIT Knowledge of Fiddler, Azure DevOps/TFS, Visual studio, JMeter Experience in Security or Performance non-functional testing Experience More ❯

and respectful communication skills both with customers and within internal departments. Including: Listening, ability to identify and validate assumptions. Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it Delivery of technical information (written and verbal) to customers of varying technical expertise and experience Methodical troubleshooting, technical skill and … into: Group Lead, QA Engineering. About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

the team to follow Developing skills to mentor other developers on methodologies, optimization techniques and areas for growth Requirements: Have a BS degree in Engineering Computer Science or equivalent experience Have an excellent knowledge of continuous software delivery including using and developing with applicable toolsets Be proficient in development languages, including one or more the following: Java, Springboot, Python … we share a common global vision for Cirium based diversity, inclusion and collaboration and our passion for discovery will transform industries. Our team delivers insight, built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines and financial institutions, among others, to make logical and informed decisions which shape the future of travel, growing revenues … and enhancing customer experiences. Cirium has 12 offices globally with over 480 employees and is part of RELX PLC, a global provider of information-based analytics and decision tools for professional and business customers with over 30,000 employees. More ❯

monitor SQL Other duties assigned by the manager Have you got what it takes? Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 5+ years maintaining SQL Server mission-critical databases 5+ years of TSQL programming 2+ years implementing and maintaining database replication 2+ years implementing and maintaining SQL Server Availability … and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

security controls and practices throughout the organization. Evangelizing the Incident Process, Business Continuity Planning (BCP), and Disaster Recovery practices to ensure all teams are aware and supportive Utilizing your experience migrating businesses and teams into using industry security best practices and frameworks. ISO 27001, NIST 800-53, and AWS Well-Architected Framework Utilizing real-time dashboards to facilitate tracking … secure systems in line with organizational standards. Requirements You are passionate about security and speak with knowledge and authority to both technical and non-technical audiences about Information Security. Experience of solving complex information security concerns in both a technical and strategic role. Be able to work with teams that build platform components securely. You can effectively apply risk … mitigation strategies that align with the business and deliver large-scale security projects and improvements. Experience leading and coaching teams to success. Influencing best practice security concepts with Engineering managers, Directors, and C-Level staff. You thrive on improving the collective understanding of security in teams and nurturing individual accountability. Have an understanding that being heavy-handed with security More ❯

ERP provider with 30+ years of industry excellence. My client has built a strong reputation for fast, accurate and efficient business management software all whilst delivering a first class customer experience. It's a great time to jump on board as they've recently launched the latest version of their flag ship product. On offer Salary - competitive + commission … company culture Excellent career progression opportunities What do I need? At least 2 years in an account management role or similar within SaaS or ERP Ability to forge strong customer relationships Experience maximising account revenue through identifying areas of growth and industry sector knowledge Willing to become a Subject Matter Expert on client product portfolio Previous experience More ❯