16 of 16 Permanent Customer Service Jobs in Southampton

Customer Service Advisor We’re looking for a compassionate and customer-focused Customer Service Advisor to join a busy Telecare service, providing vital support to customers, including those who may be vulnerable or distressed. You’ll be responsible for responding to emergency telecare alarm … telecare alarm calls and Lone Worker alerts. Assessing situations and arranging appropriate emergency support. Recording accurate information on IT systems. Handling out-of-hours customer enquiries and prioritising according to urgency. Booking telecare installation appointments. Monitoring CCTV at supported housing complexes and responding to incidents. Supporting emergency planning ...

When someone needs help with their banking, the quality of the support they receive can make all the difference. As a Customer Service Advisor, you’ll be the person customers turn to for clear answers, practical solutions and reassurance, taking ownership of queries across phone and digital channels. … experience customers receive. A role within the banking sector where the support you provide has a direct impact on customers. Your responsibilities as Customer Service Advisor Handle enquiries across telephone, email, live chat and social media, providing clear and accurate support. Take ownership of queries and work towards ...

Product Transition Analyst provides analytical and operational support across the full product transition lifecycle, ensuring continuous order flow, data integrity, and a seamless customer experience as products move from planning through launch to stabilisation. Working closely with Product Transition Managers and cross-functional teams, the role turns operational data … minimise disruption and safeguard business continuity. Working in collaboration with the Product Transition Lead and Manager, the Product Transition Analyst provides the insights for customer volumes, product complexities, warehouse volumes and supports the development of the product wave planner. Essential Functions & Accountabilities: Conduct initial customer impact assessments ...

Service Engineer – Fire & Security Systems Region: South Coast On-Target Earnings: Up to £58,000 (inclusive of overtime, call-outs, travel pay and bonuses) Sign-On Bonus: £4,000 Join Trinity Fire & Security Trinity Fire & Security is looking for an experienced Service Engineer to join our team, delivering … high-quality servicing, maintenance and technical support across a diverse portfolio of commercial clients. You will service and maintain a wide range of fire and security systems, ensuring compliance, reliability and exceptional customer service. You'll be supported by dedicated Service Coordinators and Technical Specialists, allowing ...

lifecycle.Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose.Join our journey and discover what makes us the bright alternative. … practice, process optimisation and digitisation across the Aztec Group.This role will work with the members within the POD and wider stakeholders in delivering excellent service to our clients and enhance our people’s experience– with a key focus on adoption and benefit realisation.**Key responsibilities:*** Lead improvement projects ...

support to users across the business, troubleshooting hardware and software issues, maintaining systems and devices, and ensuring IT services run smoothly. The role combines service desk support, system administration, user training, documentation and proactive maintenance activities. IT Support Engineer required experience 2 years previous experience in an IT Support … Service Desk or Desktop Support role Strong troubleshooting skills across hardware and software Experience using ticketing systems such as ServiceNow Knowledge of Windows environments Strong Microsoft Office support experience Excellent customer service and communication skills Desirable Experience Microsoft 365 Administration Linux exposure Microsoft, Cisco or related certifications ...

Manager (Supply Chain & Fulfilment) and you’ll be a big part of this. Role Purpose: As a Product Manager within Supply Chain, Fulfilment and Customer Services, you will own a portfolio of technology products that enable the movement of millions of customer orders through our stores, fulfilment centres … carrier networks and home delivery operations. You will work across B&Q and Kingfisher to identify opportunities where technology can improve customer experience, operational performance and commercial outcomes. Acting as the bridge between operational teams and technology delivery partners, you will shape product strategy, define roadmaps, secure investment ...

will predominantly be based on our online flexible benefits platform - OneHub. This will involve managing, retaining, and growing corporate customers that span multiple service lines within Healthcare, such as PMI, Dental, Cashplan, EAPs and Health Assessments. Responsibilities Contributing to profitable revenue growth across multiple services and the achievement … Corporate Benefits’ team strategy, plans and targets. To build detailed knowledge of each of customer account, their health & wellbeing strategy/approach and decision makers to fully understand their aims, objectives and ambitions. Secure broking meetings, coordinating relevant product and service experts and stakeholders as required. Compile ...

cost savings Provide technical support, resolve incidents and implement long-term solutions to recurring issues Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador Create and maintain technical documentation, knowledge resources and support materials Mentor colleagues, share best practice … qualifications, or be prepared to study towards one. You'll thrive in this role if you: Are proactive, motivated and enthusiastic, with a positive, customer-focused approach to your work. Have strong verbal and written communication skills and enjoy building effective relationships with colleagues and stakeholders. Are a natural ...

identify opportunities to add value. What you can expect Basic salary circa £35,000 (flexible for the right person) Uncapped commission Transparent targets Established customer relationships to manage and develop Supportive and collaborative environment If you're someone who enjoys consultative conversations and building trust with customers … well here. What you'll actually be doing You’ll be managing existing customer relationships while identifying opportunities to grow accounts where there's a genuine fit. Your role will include: Managing and developing business customer relationships Speaking with decision-makers at all levels Understanding customer needs ...

with a strong background in IT support and a passion for technology. Day-to-day of the role: Respond to user inquiries through the Service Desk, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues. Install, configure, and maintain hardware components and software applications, ensuring … hardware and software inventory and keep key IT equipment in stock. Required Skills & Qualifications: 2+ years' experience in a similar IT support role. Excellent customer service skills and strong computer literacy. Previous experience using ticketing software such as ServiceNow. Installing, configuring, and using a variety of operating systems ...

production manufacturing environment. Working within the Materials & Supply Chain function, the SAP Materials Planner will serve as a link between demand, supply, customer service and production to ensure master data is accurate and consistent to ensure inventory is optimised and material availability to meet production demands. Specific duties ...

next three years , this is an excellent environment to accelerate your IT career. Required Skills: Experience within 1st Line IT Support/Helpdesk/Service Desk Basic understanding of Networking, DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service ...

drive production planning efficiencies and optimise inventory using SAP MRP. This role sits in the Materials & Supply Chain function and connects demand, supply, customer service and production to ensure data accuracy and material availability. You will own the SAP MRP process, maintain master data, and work closely with ...

about? Here at NICE Public Safety , we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our Cloud Platform Engineering team … ensure we continue to offer exemplary service to our customers. This is a very hands‐on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud ...

establishing cable routes and installation methods. Maintaining excellent workmanship standards while adhering to health & safety and building regulations. Our Next Electrician will: Deliver exceptional customer service. Take pride in high-quality installation work. Communicate effectively with management and office support staff. 18th Edition Wiring Regulations. NVQ Level … salary. Home-based role. Company work van, Fuel card + tools provided Company workwear/uniform+ mobile phone Full training and Opportunities for progression Customer travel normally limited to approximately two hour from your home. 25 days annual leave + bank holidays & birthday off. Equal Opportunities ...