Operations Manager
- Location
- Southampton, England, United Kingdom
software systems, automation and workflow design Monitor and analyse KPIs, service levels, quality trends and operational risks Drive process optimisation using automation, AI tools, data analytics and standardised operating procedures Coordinate departments and service partners to ensure efficient and consistent delivery Manage service levels, client service standards … information systems Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement Core Competencies Demonstrates strong operational leadership and management skills, with ...