2 of 2 Permanent ITSM Jobs in Southampton

Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration ...

pilot to General Availability. Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused … Business. Experience managing Windows 11 and macOS devices, including patching, compliance, health monitoring, remote lock/wipe and asset inventory. Experience running an ITSM or ticketing operation against defined SLAs, including incident, request and problem management. A strong automation mindset, with experience designing or operating runbooks, self-service and repeatable ...