3 of 3 Permanent Incident Management Jobs in Southampton

health, performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

be required to assist in occasional System repair activities - Working with the central Service desk Team coordinate all planned maintenance tasks within the work schedule driven from the central incident management tool - Take responsibility for the maintenance and security of the vehicle, tools, equipment and spare assets entrusted to their care by the Company - Organise and coordinate activities More ❯