2 of 2 Permanent Performance Monitoring Jobs in Southampton

building confidence and trust with clear professional communications and assured expectation management. Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties. Performance Monitoring: Establish and track key performance indicators (KPIs) to measure project/programme success and realisation of benefits. Conduct regular reviews and provide status updates to senior More ❯

join a client of ours based in Hampshire on a permanent basis. The Helpdesk Manager is a hands-on operational leadership position responsible for the day-to-day management, performance oversight, and continuous improvement of the Helpdesk function. This role ensures accurate and efficient engineer scheduling, call allocation, and client communication with strong commercial awareness. Sitting at the core … the Maintenance Senior Leadership Team. Key Responsibilities Team Leadership & People Management Lead, motivate, and develop a team of 3 Helpdesk Administrators Promote accountability through 1:1s, coaching, and structured performance management Foster a high-performance team culture centred around ownership, service, and commercial understanding Resource Scheduling & Operational Control Oversee engineer allocation using BigChange and other CAFM systems Balance … categorisation for reporting and financial forecasting Work with Maintenance teams to ensure commercially sound decisions Forecasting, Billing & Financial Discipline Own the weekly Helpdesk forecast, including revenue planning and billing performance Ensure prompt invoicing of completed works, collaborating with Finance to prevent revenue leakage Monitor cost control measures and escalate potential risks to revenue or margin Stakeholder & Client Coordination Build More ❯