2 of 2 Permanent Salesforce Jobs in St Albans

products and services. You will handle first-line queries, log and categorize tickets, escalate complex cases, and contribute to knowledge base content, while using Salesforce Service Cloud to maintain accurate records and ensure a high-quality customer experience. #J-18808-Ljbffr ...

complex cases to second-line support colleagues and wider business teams when required Maintain accurate case records, activity logs and customer interaction histories within Salesforce Service Cloud Support customers through multiple channels, including email, telephone, video conferencing and community platforms Contribute to Knowledge Base content, knowledge sharing and continuous improvements … ability to prioritise competing demands An analytical approach to problem-solving and excellent attention to detail Experience using a CRM or ticketing platform, ideally Salesforce Service Cloud A collaborative and proactive approach, with an interest in continuous learning; experience supporting SaaS platforms or learning technologies would be advantageous What ...